If you see this screen (or one with your branding) you are logged in successfully to the retail application (if you don't see this screen continue reading):
If you're seeing a 404 ERROR
Here are the TROUBLESHOOTING STEPS.
- Bookmark https://retail.buddi.io in your internet browser
- Remove the bookmark for https://retail.buddi.io/index.html
The latter is incorrect and changing the start URL in your internet browser will fix the issue.
If you're seeing a WHITE SCREEN
(and possibly a red error message that reads 'The given data is invalid')
Here are the TROUBLESHOOTING STEPS.
Step #1: Check your Wifi connection
- Make sure you are connected to the internet.
- You can try going to other websites to test.
Step #2: Clear your browser cache (make sure it's the same browser you used to download the application).
- Clearing browser cache for Safari on iOS (iPads):
- Go to Settings
- Select Safari
- Select 'Clear History and Website Data' and select 'Clear'
- Clearing browser cache for Chrome on Android:
- Open the Chrome web browser
- In the top right select the menu (3 dots)
- Select 'Settings'
- Select 'Privacy and security'
- Select 'Clear browsing data'
- Make sure all 3 options are selected and select 'Clear data'
Step #3: Remove the application from your tablet
- For iOS users hold down on the Buddi icon until the 'x' appears in the corner, then remove it.
- For Android users hold down on the icon and select the 'Uninstall from device' option.
Step #4: Reinstall the application onto your device following the instructions in one of these videos:
- iOS (iPad): https://youtu.be/LPWosWBDWkE
- Android: https://youtu.be/law64LSqXzA
Step #5: Re-pin the app
- iOS (iPad): https://buddi.freshdesk.com/a/solutions/articles/33000234859
- Android: https://buddi.freshdesk.com/a/solutions/articles/33000275347
Step #6: Check for any software updates on your device (in the Settings area)
Step #7: Try using another internet browser (you may need to download a new one in the App Store / Play Store; we recommend Google Chrome or Firefox)
Step #8: Reboot your device
Related
Article: How to log in to the Tablet App (step-by-step instructions)