Processing Refunds for Moneris Users

Depending on how long ago the order was placed, a transaction can either be batched or pending. This determines whether the refund can be completed in Buddi or not. Refunds can always be processed in the Moneris gateway.

If the transaction has been batched:

Payment refunds can be completed in the Buddi Order Queue or Moneris gateway, using the 'Refund Payment' link in red.

  • STEPS: Log into the Buddi Admin Portal > go to the Order Queue > locate the order > click 'Refund Payment' > if it goes through, you will get an authorization number; you can provide this to the customer.
  • Please note, once batched it could take up to 10 days for the funds to appear on the customer's credit card statement.

If the transaction is pending:

The refunded can only be processed in the Moneris gateway.

  • STEPS: Log into Moneris gateway > go to 'Reports' > submit a Search > beside the transaction, checkmark 'Void' > hit 'Process Grouped Transactions'

Important note:

Refunds for all prepaid Buddi orders need to be processed in both the Order Queue/Moneris (to return the payment to a customer) and your point of sale (to reconcile the inventory).