This article pertains to the regulatory changes that will occur in Alberta on March 8th, 2022, as online sales and delivery opens up.
As a retailer, there are a variety of ways in which you can age-verify your customers to ensure they’re able to access your online menu. Most retailers are likely going to be verifying customers in-store, in addition to that, we also suggest allowing for customers to age-verify via a video call online.
The processes and tools you choose to use are completely up to you. However, we do have some recommendations.
You might want to use a scheduling platform so your customers can easily pick a time that works for them and your team to age-verify. One of the best scheduling software out there is Calendly, with this you can allow customers to book a 5-minute session in your calendar which will automatically send out meeting links for them.
- Calendly (https://calendly.com/)
While there are many video conferencing tools available we recommend proceeding with a web-based solution. A web-based video solution will ensure your customers don’t need to download any video software to become age verified.
Here are some of our top picks for Video Meeting Software:
Some other things you may want to consider:
- Will you have one team member dedicated to age-verifying customers? Will you have multiple team members trained and trading off?
- If you plan on doing online age verification will you be training your staff on how to handle the video calls and joining scheduled sessions?
- If you plan on allowing scheduled verification video calls will you be available only during store hours?
- How are you going to communicate your age verification processes with customers? You’ll be able to add content to the sign in/up pages in Buddi, we recommend having an idea of how you’ll explain your process to customers.