If your menu is showing products that you don't have in stock, and your POS integration is OFF in Buddi:
No worries! Your Buddi menu is filled with 'test products' so that you can visualize what it will look like upon full integration with your POS system. Ordering is disabled during this page; users would not be able to get past the checkout screen.
Buddi will enable the integration after your initial inventory has been entered into the POS. Let us know when you are finished so that we can turn on the integration, thereby syncing live inventory into your menu.
If your menu is showing products that you don't have in stock, and your POS integration is ON in Buddi:
- Keep in mind that not all of the products shown in 'My Menu' of the Buddi Admin Portal (with 'Only added to Menu' checked) are actually syncing into your menu. These items are there because of automatic imports from your provincial supplier into your POS, during the initial inventory upload process. These items will not show in your Buddi menu because you don't have a price and inventory count associated with it.
'Inventory Levels' of the Buddi Admin Portal gives you an overview of products that are actually syncing into Buddi and appearing on your menu. - Double-check the actual Buddi menu page on your website.
- Double-check the entries in your POS dashboard.
If you are still stuck, please reach out to the team at support@buddi.io and provide the following details:
- Product Name
- Producer/Brand
- Size
- UPC (not the SKU)
- 1-2 photos of the physical product label (optional but very helpful)
If a lot of products are being affected, then it is okay to provide just a few examples. We understand how important this issue is and would be happy to help!
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Click HERE for more articles on Menu Management & Product Content.
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