Your menu is showing product(s) that you don't have in stock. Why?

 
 

Possible causes:

 

  1. Your POS integration is OFF and showing test products
  2. Incorrect UPC is entered in the POS catalog
  3. The product may be a 'Rotational Strain'

 

  1. POS integration is OFF in Buddi 

    If your store hasn't completed onboarding, your Buddi menu will be filled with 'test products' so that you can preview our menu.

    Our team will enable the integration after your initial inventory has been entered into the POS. Let us know once you have completed your purchase order. From there, our team will enable the integration and live inventory will sync into your menu.
     
     
  2. Incorrect UPC in the POS catalog

    Troubleshooting steps:
    1. Check the UPC in your POS catalog
    2. Cross-reference that UPC with one of the following:
      • Physical product label
      • Buddi's product catalog in 'My Menu'

         
    3. Enter the correct UPC in your POS catalog.
       
       
  3. The product may be a 'Rotational Strain'
    • LPs sometimes use duplicate UPCs for two separate products.
    • In other words, different SKUs are sharing the same UPC.
       
    • How come this happens?

      LP re-uses the same UPC even though the strain has changed with the next harvest

      ISSUE: Some of Buddi's retail clients start carrying the new strain, while other clients are still selling the old strain at their store.  Since products sync into Buddi via UPCs, product content can appear outdated / inaccurate at some stores.


    • How is Buddi addressing the issue?
      • Rotational Strain product listings in our database contain details for both strains

      • ACTION STEPS for retailers:
        1. Edit applicable products in the Admin Portal > 'My Menu' page

        2. Identify the strains by Product Name; there is a 'Limited Edition' tag

        3. Delete content that's not relevant AND update all dropdowns / fields accordingly. 

    • NOTE: The product may not be identified as a ROTATIONAL STRAIN in Buddi yet. When this happens, please email support@buddi.io so that we can update the listing in our Product Database. Meanwhile, feel free to edit the listing in your 'My Menu' page with the correct product details.
      


      See this article for more info on Rotational Strains.

 

If you are still stuck, email support@buddi.io to add the listing and provide us with these details:

  1. Product Name
  2. LP / Brand
  3. Product Type + Variant (ex. Flower 3.5g)
  4. UPC
  5. (optional but very helpful) 1-2 photos of the product label

If a lot of products are being affected, then it is okay to provide just a few examples. We understand how important this issue is and would be happy to help!


If you updated product content in your POS but don't see the changes in Buddi yet, keep in mind that it should show up in the next sync cycle.

  • Updates take time to sync into Buddi.

  • If want to see the updates quicker, click on 'Sync New Products' in 'My Menu' to speed up the process.
     

     

    NOTE: The 'Last Content Sync' function in 'My Menu' indicates when the last sync cycle kicked in: ## minutes ago. Refresh the browser to see the updated time.

     


Related


Click HERE for more articles on Menu Management & Product Content.


Video: Greenline POS: Barcode Entry / Finding a Barcode in Buddi

Video: Cova POS: UPC Entry / Finding UPCs in Buddi