***Refunds of PAID online orders is a 2-step process*** (except for Cova Pay users)
- Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
- Refund the order in your POS to re-stock the inventory.
- Select 'Cancel' in the Order Queue listing to send a notification message to the customer saying that the order was cancelled.
- Buddi does not handle payment processing for cannabis retailers. We integrate with Payment Processor providers to run our e-commerce platform. All transactions go through them.
- Refunds can only be processed in Admin Accounts (by default). Admin users can customize the permission settings of other staff accounts as needed. The 'Refund Payment' button becomes visible in the queue listing when the appropriate permissions are configured.
Payment Processor Contact Info
To inquire about specific transaction details, please reach out to your provider.
1-800-957-0534 | email@example.com | Merrco Dashboard
1-866-319-7450 | firstname.lastname@example.org | Moneris Dashboard
Global Payments Support
1-441-505-0785 | email@example.com | Global Payments Dashboard