Buddi had a product release in April 2023.
  • Moving forward, refunds cannot be processed in default General Staff accounts.
  • The 'Refund Payment' button is no longer displayed.

The 'Refund Payment' button will appear in the Order Queue if...
  1. an admin user signs into the Admin Account to complete the process; or

  2. an admin user adds 'Manager' permissions to allow refunds in other staff accounts. This can be added to a newly created staff account or to the existing General Staff account.


Full or Partial Refunds of PAID online orders is a 2-step process.

  1. Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
  2. Refund the order in your POS to re-stock the inventory