IMPORTANT!
Buddi had a product release in April 2023.
- Moving forward, refunds cannot be processed in default General Staff accounts.
- The 'Refund Payment' button is no longer displayed.
The 'Refund Payment' button will appear in the Order Queue if...
- an admin user signs into the Admin Account to complete the process; or
- an admin user adds 'Manager' permissions to allow refunds in other staff accounts. This can be added to a newly created staff account or to the existing General Staff account.
IMPORTANT!
Full or Partial Refunds of PAID online orders is a 2-step process.
- Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
- Refund the order in your POS to re-stock the inventory
Note:
- Select 'Cancel' in the Order Queue listing to send a notification message to the customer saying that the order was cancelled.
- Buddi does not handle payment processing for cannabis retailers. We integrate with Payment Processor providers to run our e-commerce platform. All transactions go through them.
To inquire about specific transaction details: Reach out to your Payment Processor directly; or
Access your dashboard to obtain real-time account activity (including refund status).
Merrco Support
1-800-957-0534 | support@merrco.com | Merrco Dashboard
https://www.merrco.com/support
Article: Refunds for Merrco users
Moneris Support
1-866-319-7450 | eproducts@moneris.com | Moneris Dashboard
https://www.moneris.com/en/support
Article: Refunds for Moneris users
Global Payments Support
1-441-505-0785 | ca.ecomsupport@globalpay.com | Global Payments Dashboard