To get a refund and check on its status, please contact the store where you purchased your products. Once their staff submits the refund, keep in mind that it can take up to 10 days for the funds to appear in your account. The timeline varies from bank to bank. 

If you think that you were charged in error, please do not worry. 

The charge shown in your credit card activity is still in 'Pending' status.

  • The authorization is most likely going to fall off within a few business days.


We suggest waiting a couple more days to see if that happens. If not (the charge gets 'Posted' or goes through), please bring your receipt to the store where you purchased your products.


Staff can access their Payment Processor dashboard to obtain real-time account activity (including the refund status).


You also can try calling the toll-free number at the back of your credit card to inquire about the specific transaction.