Frequently Asked Questions

How can I set up online payments with Buddi?
  Setting up Online Payments with Buddi Buddi works with these three payment processor companies: Merrco, Moneris, and Global Payments. The informat...
Mon, 6 Mar, 2023 at 4:16 PM
How do I add discounts?
  Discounts entered into Greenline and TechPOS will be automatically synced into your Buddi menu. COVA users: The 'Promotions Fetching' fea...
Mon, 19 Sep, 2022 at 9:55 AM
How do I add a Special Message to a product?
  Our 'Special Messages' functionality allows retailers to tag product tiles with a custom message. This can be useful when the need arises to hi...
Wed, 18 Jan, 2023 at 3:37 PM
How come products entered into my POS aren't showing in my Buddi menu?
  How Integrations Work Remember how Buddi integrates with your POS.  The UPC code is the key to having products show up on both systems. Menu items will ...
Sun, 1 May, 2022 at 12:09 PM
How do I get my products to show exact THC / CBD values?
  Cannabis products default to THC & CBD ranges in Buddi. We obtain and coordinate these values with LPs and provincial suppliers for accuracy...
Wed, 11 Aug, 2021 at 11:26 AM
How come my menu is showing products that I don't have?
  No worries!  Your Buddi menu is filled with 'test products' so that you can visualize what it will look like upon full integration with your PO...
Thu, 8 Sep, 2022 at 2:44 PM
How do I add accessories to my Buddi menu?
  Accessory products behave differently from cannabis products; product content will not auto-populate your menu. Retailers provide this info themselves...
Tue, 21 Sep, 2021 at 5:18 PM
How do I use Featured Products?
  With Buddi, you can launch your own banner campaigns with Featured Products, such as items that are on sale, new arrivals, or staff favourites.     St...
Thu, 8 Sep, 2022 at 2:42 PM
How do I submit a feature request?
  If there is something that you would like to see in Buddi, please share a feature request or vote on what you'd like to see us build. Your feedback ...
Thu, 8 Sep, 2022 at 5:09 PM
How do I manage incoming orders in Buddi?
  Refer to the   LOGIN CREDENTIALS   provided to you in the welcome email of your Buddi Onboarding ticket. You will use the Staff Member Log-in (General St...
Wed, 10 Nov, 2021 at 10:05 AM