FAQ

How do I submit a feature request?
If there is something that you would like to see in Buddi, please share a feature request or vote on what you'd like to see us build. Your feedback hel...
Tue, 10 Aug, 2021 at 6:12 PM
How do I manage incoming orders in Buddi?
  Refer to the   LOGIN CREDENTIALS   provided to you in the welcome email of your Buddi Onboarding ticket. You will use the Staff Member Log-in (General St...
Wed, 10 Nov, 2021 at 10:05 AM
How do I send you my integration details with Greenline?
  Please follow these steps to activate the integration with Buddi on your end: Go to your Greenline Dashboard Select Integrations > Overvie...
Wed, 11 Aug, 2021 at 11:14 AM
How do I send you my integration details with Cova?
  After we are notified that you are using Cova as your POS provider, we will reach out to them directly via email. Cova will reply with the integ...
Wed, 11 Aug, 2021 at 11:18 AM
Can staff access the Order Queue from the in-store tablet app?
  Yes they can!  To view the Queue: Go to https://retail.buddi.io and sign in with your Retail Store Login (found in your welcome e...
Wed, 11 Aug, 2021 at 11:36 AM
COVA Users: How come my Buddi menu is still showing THC & CBD ranges instead of actual values?
  COVA Users Here are the criteria for actual THC & CBD values to sync into Buddi properly: There has to be a value entered into both th...
Thu, 19 Aug, 2021 at 4:52 PM
How do I set up a delivery area or radius in Buddi?
Click here to watch the video tutorial Also see this article on how to set up delivery in the Buddi Admin Portal: https://buddi.freshdesk.com/a/solut...
Mon, 23 Aug, 2021 at 1:54 PM
Why is my product listing showing incorrect information?
  Note to Retailers: If you're inquiring about missing product content please note that our system recognizes these and our team is frequently adding ...
Thu, 26 Aug, 2021 at 5:42 PM
How do I set up Pineapple Express with Buddi?
  Follow these steps: Create a ticket by emailing support@buddi.io to let us know that you would like to integrate Pineapple Express delivery into Buddi....
Fri, 8 Oct, 2021 at 1:06 PM
How are order numbers generated?
  In the Buddi Order Queue, there are two types of order # that gets generated: 1-2 digit order #'s and 8 digit order #'s. Example: Thi...
Thu, 28 Oct, 2021 at 9:33 AM