Frequently Asked Questions

How do I submit a feature request?
  If there is something that you would like to see in Buddi, please share a feature request or vote on what you'd like to see us build. Your feedback h...
Thu, 8 Sep, 2022 at 5:09 PM
How do I use the new Order Queue?
Product Release: April 28, 2021
Wed, 28 Apr, 2021 at 12:37 PM
What happened to the 'Refund Payments' button?
IMPORTANT!  Buddi released a product update in April 2023. Moving forward, refunds cannot be processed in default General Staff accounts.   The '...
Mon, 15 May, 2023 at 3:18 PM
How do I set up delivery as an option?
  You can set up delivery as an option on the checkout page of your online menu.  This service can be integrated with one of our delivery partners, such as...
Wed, 9 Nov, 2022 at 10:26 PM
How do I set up a delivery area or radius in Buddi?
Click here to watch the video tutorial Also see this article on how to set up delivery in the Buddi Admin Portal:
Mon, 23 Aug, 2021 at 1:54 PM
Why is my product listing showing incorrect information?
  Note to Retailers: If you're inquiring about missing product content please note that our system recognizes these and our team is frequently adding n...
Thu, 26 Aug, 2021 at 5:42 PM
How do I set up Pineapple Express with Buddi?
  Follow these steps: Create a ticket by emailing to let us know that you would like to integrate Pineapple Express delivery into Buddi....
Fri, 8 Oct, 2021 at 1:06 PM
How are order numbers generated?
  In the Buddi Order Queue, there are two types of order # that gets generated: 1-2 digit order #'s and 8 digit order #'s. Example: This ...
Thu, 28 Oct, 2021 at 9:33 AM
I can't log into the Tablet App and keep getting an error message. Why?
  Issue: Upon logging into on your tablet device, you see a white screen with the error message, "The given data was invalid."  ...
Wed, 17 Nov, 2021 at 3:50 PM
Why are my 510 batteries not charging the Vapour Product Tax (VPT)?
  For all Saskatchewan cannabis retail stores, the 20% Vapour Product Tax (VPT) applies to 510 thread batteries, which are used with vape cartridges. Sinc...
Fri, 14 Jan, 2022 at 11:42 AM