Frequently Asked Questions

My customers are getting an error when they try to pay online.
It’s important to remember that here at Buddi we are not processing the payments and choosing which ones to deny or allow through. The errors customers see ...
Thu, 3 Feb, 2022 at 1:29 PM
What does the 'Allow Integration to Update THC & CBD' box do?
   'Allow Integration to Update THC & CBD' functionality: having this box checked off will override any of the information that you have entere...
Wed, 25 May, 2022 at 9:21 AM
'My Menu' page has changed. How do I change it back?
  Buddi's Revamped 'My Menu' UI As of late December 2022, all of our retailer partners have been upgraded to the new version of the 'My...
Wed, 18 Jan, 2023 at 6:19 PM
Why did my kiosk app change?
Buddi recently updated the In-Store Tablet App user interface for all retailers. We understand that changes like this can be difficult, and we want t...
Thu, 2 Feb, 2023 at 1:14 PM
How do I add a video for the kiosk / Tablet App?
  Videos can be added in Kiosk: Custom Branding to adjust the greeting page of your kiosk app user interface. There could be several reasons why your v...
Thu, 2 Feb, 2023 at 2:49 PM
Why can't I save and publish my Kiosk: Custom Branding settings?
  If you have applied Custom Branding to your kiosk app and the changes are not showing on your tablet (after hitting refresh), then info might be missing....
Thu, 2 Feb, 2023 at 3:05 PM
I am a customer who purchased from a store using Buddi. How do I get my money back for the refund?
  To get a refund and check on its status, please contact the store where you purchased your products. Once their staff submits the refund, it can take up ...
Tue, 7 Mar, 2023 at 1:29 PM
How do I pin the kiosk app onto my tablet device?
'Pinning' the app onto your tablet device prevents people from accessing other apps on your tablet.  You can refer to these articles for step-by-st...
Thu, 6 Apr, 2023 at 11:17 AM
Does Buddi accept Indian Status Cards?
  Our system cannot process Indian Status Cards for discounts. Here are a couple of alternative options: Add a caption to your website that inform...
Fri, 21 Apr, 2023 at 3:40 PM
COVA Users: How do I print order receipts?
  Receipts for your Buddi orders can be printed in the 'Orders' page of your Cova POS terminal, like all parked orders. For PAID Orders: Go to ...
Thu, 11 May, 2023 at 1:32 PM