FAQ

I can't log into the Tablet App and keep getting an error message. Why?
  Issue: Upon logging into retail.buddi.io on your tablet device, you see a white screen with the error message, "The given data was invalid."  ...
Wed, 17 Nov, 2021 at 3:50 PM
Why are my 510 batteries not charging the Vapour Product Tax (VPT)?
  For all Saskatchewan cannabis retail stores, the 20% Vapour Product Tax (VPT) applies to 510 thread batteries, which are used with vape cartridges. Sinc...
Fri, 14 Jan, 2022 at 11:42 AM
COVA Users: How come my delivery orders have an error code in the Buddi Order Queue?
   Your delivery fee needs to be associated with a Non-Stock SKU in Cova to ensure POS communication with Buddi. The price for this SKU should be set to th...
Thu, 20 Jan, 2022 at 7:04 PM
My customers are getting an error when they try to pay online.
It’s important to remember that here at Buddi we are not processing the payments and choosing which ones to deny or allow through. The errors customers see ...
Thu, 3 Feb, 2022 at 1:29 PM
What are chargebacks?
A chargeback is a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report...
Fri, 28 Jan, 2022 at 4:28 PM
What does the 'Allow Integration to Update THC & CBD' box do?
   'Allow Integration to Update THC & CBD' functionality: having this box checked off will override any of the information that you have ente...
Wed, 25 May, 2022 at 9:21 AM