[NOTICE] Moneris + 3D Secure: “Service Unavailable” at Checkout

Status: Investigating
Impacted Systems: Moneris Online Payments with 3D Secure 2.0 (3DS) enabled
Partners Affected: E-Comm users (Moneris integration)

Starting yesterday morning (April 7), some retailers using Moneris with 3D Secure began experiencing checkout failures, with payments returning a “service unavailable” error.

This issue appears to be isolated and is not affecting all Moneris or 3D Secure-enabled locations.

Our team has been able to reproduce the issue and is actively working with Moneris to identify where the 3D Secure step is failing.

What this means for Buddi x Moneris users:

• Customers may be unable to complete checkout when 3D Secure is enabled
• Disabling 3D Secure allows payments to process normally

To keep orders flowing, here are your options:

1. Temporarily disable 3D Secure (recommended for most retailers); or
2. Disable online payments and accept Pickup orders only (payment in-store); or
3. Enable e-Transfer Lite as an alternative payment method

We’ll share updates here as we learn more.

Thank you for your patience and understanding during this interruption.