Buddi Support Portal
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
(604) 426-0597
Knowledge base
Buddi
Customer Support
2
Email support@buddi.io to create a new ticket
Notice: Recent Product Release and Browser Cache Update
Getting Started
Online Menu
5
Access your Buddi Onboarding ticket
How to install Buddi
How to enable Online Ordering
FAQ's
SEO with Buddi
Tablet App
11
Setting up the Tablet App
Tablet & Kiosk Stand Hardware
Device and Browser Support
Pinning the Tablet App (iOS)
Pinning the Tablet App (Android)
View all 11
Product Content
13
Product Content Overview
Content Layering and Priorities
How Integrations Work
Accessories Overview
Unlinked Products
View all 13
Online Payments
4
Online Payment Integrations
What happened to the 'Refund Payments' button?
Why are my customers are getting an error when paying online?
I am a customer who purchased from a store using Buddi. How do I get my money back for the refund?
Delivery
2
How to Set up Delivery
Custom Delivery Message
Order Fulfillment
4
How do I manage incoming orders in Buddi?
How do I process refunds?
How do I navigate the Order Queue?
COVA Users: How do I print order receipts?
Menu Customizations
4
How do I customize my Kiosk (Tablet App)?
How do I add a video for the kiosk / Tablet App?
Why can't I save and publish my Kiosk: Custom Branding settings?
How do I customize my online menu?
Promotions
8
Discounts
Discount Codes
Collections
Featured Products
Special Messages
View all 8
Website
1
How to add an Age Gate
Point of Sale (POS) Integrations
Greenline
6
Activating the Buddi Integration
Product Content Management
Processing a Buddi Order Manually in the POS
Syncing Exact THC & CBD Values
Where to enter the Barcode (UPC) in Greenline
View all 6
Cova
10
Buddi x Cova POS Integration Setup
Tips Setup
Delivery Setup
Export a Delivery Orders List in Buddi
Troubleshooting Delivery Orders
View all 10
TechPOS
1
Discount Codes with TechPOS
Profitek
0
Barnet
1
BarnetPOS: Managing incoming orders
GlobalTill
0
Admin Portal
app.buddi.io
2
What is the Admin Portal?
Signing into the Admin Portal
Sales Overview
1
Reporting
My Stores
2
Changing the Address
Adding a New Store
Custom Branding
2
Kiosk: Custom Branding (Tablet App)
Online Menu: Custom Branding
Order Queue
4
Managing Incoming Orders
Exporting a Sales Report / Order List
How are order numbers generated?
Order Queue Notifications
Staff Management
3
General Staff Account
Account Setup: User Types and Permissions
Adding/Removing Staff Members
Store Settings
15
Store Hours (and Dates)
Tax Settings
Bag Fees
In-Store Kiosk: Settings
Online Menu: Messages
View all 15
My Menu
9
'My Menu' User Interface (Menu 2.0)
Syncing Products from your POS integration
How Buddi uses UPC Codes
Missing Product Listing
Wrong Product Listing / Details
View all 9
Inventory Levels
1
Safety Stock
Accessory Products
4
Accessories
Syncing Accessories into Buddi (COVA & Greenline users)
Add a Custom Product or Accessory to Your Menu
Missing Accessory Button
Promotions - FAQs
8
How do I build Collections?
How do I use Featured Products?
How do I add a Special Message to a product?
How do I add discounts?
What are the banner sizes for Featured Products?
View all 8
Age Verification
1
How to Age-Verify Customers
Store Order Board
0
Customer Opt-in
0
Change Password
0
Knowledge Base
0
Share Feedback
0
Online Payments
Getting Started
5
Set up Online Payments
3D Security for Online Payments
Refunds
Partial Refunds
Chargebacks
Merrco
4
Merrco (PayHQ) Overview
Merrco (API / Hosted) Overview
API Connection vs. Merrco Checkout
Merrco: How to refund online payments
Moneris
1
Moneris Overview
Global Payments
1
Global Payments Overview
Cova Pay
1
Cova Pay Overview
Other Integrations
POS - Non-integrated Providers
1
Manual Menu Import Process in Buddi
Loyalty Program - AlpineIQ
6
AlpineIQ Overview
Connecting Buddi to AlpineIQ
How Customers Can Earn Points
Creating Discounts In AlpineIQ
AlpineIQ Resources
View all 6
Loyalty Program - Springbig
6
Buddi x Springbig - Onboarding Guide
Membership Signup With Springbig and Accessing Your Wallet
Creating and Redeeming Rewards/Offers
Earning Points
Refunds
View all 6
Google Analytics
2
Setting up Google Analytics with Buddi
Setting up Basic Tracking with Google Tag Manager
Troubleshooting
Online Menu
7
How come my menu is not loading?
How do I set up Delivery Zones or offer multiple price options?
'My Menu' page has changed. How do I change it back?
Why do Product Variants appear in a Dropdown?
Troubleshooting the Admin Portal
View all 7
Tablet App
4
Troubleshooting the Tablet App
Why do I get an error with Tablet App sign-in?
How do I block access to other apps on my Tablet?
Why is my Tablet showing a White Screen?
Retailers in Alberta (AB)
Age Verification / Hard Age Gate
3
AGLC's Age Verification Policy
Website Requirements (for AGLC Endorsement)
FAQs: Age-Verification in Alberta
Online Payments
1
Setting up Online Payments (AB Retailers)
Delivery and Curbside Pickup in Alberta (AB)
1
FAQs: Delivery and Curbside Pickup (AB)
Archive
Drafts
1
What menu solution does Buddi provide for Alberta retailers?
Delivery - Pineapple Express
0
Help Desk Software
by Freshdesk