Buddi Support Portal

app.buddi.io 2

• What is the Admin Portal?
• Signing into the Admin Portal

Sales Overview 1

• Reporting

My Stores 2

• Changing the Address
• Adding a New Store

Custom Branding 2

• Kiosk: Custom Branding
• Online Menu: Custom Branding

Order Queue 3

• Managing Incoming Orders
• Exporting a Sales Report / Order List
• Refunds

Staff Management 3

• General Staff Account
• Adding/Removing Staff Members
• Account Setup: User Types and Permissions

Store Settings 14

• Custom Store Hours and Dates
• Tax Settings
• Bag Fees
• In-Store Kiosk: Settings
• Online Menu: Messages

View all 14

My Menu 8

• 'My Menu' User Interface (Menu 2.0)
• Syncing Products from your POS integration
• How Buddi uses UPC Codes
• Missing Product Listing
• Wrong Product Listing

View all 8

Inventory Levels 1

• Safety Stock

Accessory Products 2

• Accessories
• Syncing Accessories into Buddi (COVA & Greenline users)

Promotions 7

• Collections
• Discounts
• Discount Codes
• Featured Products
• Special Messages

View all 7

Age Verification 0

Store Order Board 0

Customer Opt-in 0

Change Password 0

Knowledge Base 0

Share Feedback 0

retail.buddi.io 12

• Device and Browser Support
• Setting up the Tablet App
• Pinning the Tablet App onto your device (iOS)
• Pinning the Tablet App onto your device (Android)
• Signing into the Tablet App

View all 12

Overview 0

Greenline 3

• How do I send you my integration details with Greenline?
• Syncing exact THC & CBD values from Greenline
• Managing Product Content for Greenline users

COVA 7

• Setting up Delivery for COVA Users
• Troubleshooting Delivery Orders for COVA users
• Setting up Tips for COVA Users
• Sending Buddi your COVA Integration Details
• Troubleshooting exact THC & CBD values for COVA users

View all 7

TechPOS 1

• Discount Codes with TechPOS

Profitek 0

Barnet 1

• BarnetPOS: Managing incoming orders

GlobalTill 0

Getting Started 4

• Setting up Online Payments
• 3D Security for Online Payments
• Hosted Checkout for Online Payments
• Chargebacks

Merrco 2

• Merrco: How to refund online payments
• Merrco Checkout

Moneris 1

• Moneris: How to refund online payments

Global Payments 0

POS - Non-integrated Providers 1

• Manual Menu Import Process in Buddi

Loyalty Program - AlpineIQ 6

• AlpineIQ Overview
• Connecting Buddi to AlpineIQ
• How Customers Can Earn Points
• Creating Discounts In AlpineIQ
• FAQs

View all 6

Loyalty Program - Springbig 7

• Buddi x Springbig - Onboarding Guide
• Setting Up Buddi for Springbig Usage
• Membership Signup With Springbig and Accessing Your Wallet
• Creating and Redeeming Rewards/Offers
• Earning Points

View all 7

Delivery - Pineapple Express 1

• Using Pineapple Express with Buddi

Google Analytics 2

• Setting up Google Analytics with Buddi
• Setting up basic Tracking with google tag manager

Hard Age Gate 4

• Age Verification Tools (AB Retailers)
• Website Requirements (for AGLC Endorsement)
• Customer Instructions for your Hard Age Gate (Verbiage Suggestions)
• FAQs (AB Hard Age Gate)

Online Payments 1

• Setting up Online Payments (AB Retailers)

Delivery and Curbside Pickup in Alberta (AB) 1

• AGLC's requirements for Delivery and Curbside Pickup (AB)

Frequently Asked Questions 32

• How can I set up online payments with Buddi?
• Why can't I do a partial refund?
• How do I manage incoming orders in Buddi?
• How do I add discounts?
• How do I add a Special Message to a product?

View all 32

Buddi Onboarding 5

• Accessing your Buddi Onboarding ticket
• Menu Embed / Installation
• Setting up your Tablet & Stand Hardware
• Setting up the Tablet App
• Customer Support

Staff Tools (Old: Not Published) 0