Signing into the Admin Portal

***IMPORTANT NOTICE***
January 28, 2025

Can't sign in?
We are aware that some users are seeing the following message:
"Your subscription to Buddi has ended. To continue using Buddi, please have your system administrator update the billing information."

If you are receiving this message but your subscription is active, the Subscription Message Issue can be resolved by simply logging out of your account and logging back in.

Buddi Logins

Refer to the LOGIN CREDENTIALS found in your Buddi Onboarding ticket.

 
Three logins have been created for your store:

1. Master Admin Account
2. Store Admin Account
3. General Staff Account

Master Admin Accounts are for Store Owners. These accounts have full permission settings. It can change all passwords and process refunds. It is at the chain-level; multi-store chains have access to all store accounts.

Store Admin Accounts are for Store Managers / Team Leads. These accounts have full permission settings, including refunds. It is at the store-level; multi-store chains have separate Admin Account logins for each store.

General Staff Accounts are for all staff members. It is also at the store-level. How this account is used:

1. To manage incoming Buddi orders in the Admin Portal > Order Queue
2. To access the Knowledge Base (Buddi Support Portal), to search for help articles or create a new support ticket
3. To access the Staff Portal in Buddi's Tablet App

Article: Account Setup: User Types and Permissions