Retailers using BarnetPOS have to follow a regimented approach when it comes to managing incoming orders made through Buddi. With this integration, all orders (paid, unpaid, online, and in-store) have to be recreated in the POS system.


In other words, all transactions coming into Buddi have to be punched into BarnetPOS manually, item by item.


Because of this, it is crucial to keep the Admin Portal > Order Queue open at all times, keeping a close eye on what is Paid or Unpaid and taking action accordingly.


The general process is outlined below for both instances.


Paid Orders

Online payments CAN be accepted for your Buddi menu and will come into the Buddi Order Queue as PAID. Payment will be taken when the customer places an order online. However, these orders will not show up in BarnetPOS automatically. This means you and your staff will have to recreate these orders in the POS and complete the transaction by marking it as Paid - Online. 




Steps

  1. An order comes into the Buddi Order Queue
    • Status will say INCOMPLETE; Payment will say PAID
  2. Staff clicks on the order to bring up the order details.
  3. Staff goes to the POS to punch in the order, item by item. He/she completes the transaction by marking it as Paid - Online.
  4. Staff prints out the official receipt upon "tender of payment" and takes the receipt to the order fulfillment room.
  5. Staff gathers the product and sets it aside for the customer in a designated area of the fulfillment room (keep unpaid and paid orders separate). He/she writes the customer's name on the receipt and places it on top of the product(s) ordered.
  6. Staff goes into the Buddi Order Queue and uses the drop-down to select READY FOR PICKUP. This notifies the customer (via text or email) that the order is ready for pickup now (even if it is before their scheduled pickup time).
  7. Customer comes into the store to pick up their order. Staff checks his/her ID (if applicable based on discretion of age).
  8. Customer receives their pre-printed receipt and products.
  9. Staff goes into the 'Order Queue' and uses the drop-down to select COMPLETED. This finishes the transaction in Buddi.

 

Unpaid Orders

With these orders, the customer has chosen to 'Pay Later' (in-store). Similar to paid orders, unpaid orders will not show up in BarnetPOS automatically. This means you and your staff will have to recreate these orders in the POS and complete the transaction by taking payment from the customer when they arrive.


Steps

  1. An order comes into the Buddi Order Queue
    • Status will say INCOMPLETE; Payment will say UNPAID
  2. Staff clicks on the order to bring up the order details.
  3. Staff gathers the product and sets it aside for the customer in a designated area of the fulfillment room (keep unpaid and paid orders separate). He/she writes the customer's name on a post-it or small/scrap piece of paper and places it on top of the product(s) ordered.
  4. Staff goes into the Buddi Order Queue and uses the drop-down to select READY FOR PICKUP. This notifies the customer (via text or email) that the order is ready for pickup now (even if it is before their scheduled pickup time).
  5. Customer comes into the store to pick up their order. Staff checks his/her ID (if applicable based on discretion of age).
  6. Staff goes to the POS to punch in the order, item by item. He/she completes the transaction by tendering payment, either by cash, credit, or debit card.
  7. Staff prints out the official receipt and gives it to the customer along with their products.
  8. Staff goes into the 'Order Queue' and uses the drop-down to select COMPLETED. This finishes the transaction in Buddi.


Note: Your staff will be spending most of their time in the 'Order Queue' to track incoming orders. General staff members have access to this area of Buddi with the General Staff Login (please refer to your Buddi Onboarding ticket for the login credentials).

Your store should have a dedicated computer device/screen just for the 'Order Queue', with the volume turned up. You will hear a sound notification every time an order comes in.