Troubleshooting Delivery Orders (Cova Users)

This guide addresses known issues that may arise with delivery orders for Cova POS users. For additional issues (applicable to all POS users), see this guide: Troubleshooting Delivery Orders.

ISSUE: Order was Not Sent

POTENTIAL CAUSE #1: Incorrect Cova Product ID Entered 

• This is entered in the Admin Portal > Store Settings > Online Menu: Delivery.
   
• Incorrect/missing values interfere with how delivery orders are communicated to Cova.
   
• Your delivery fee needs to be associated with a Non-Stock SKU in Cova to ensure POS communication with Buddi.
  
• The price for this SKU should be set to the highest amount associated with your delivery fee.
  
  
• Oftentimes the product SKU (e.g. U23NFAHV) or UPC is entered in there, which is incorrect. 
  • This value is pulled from your Cova Catalog, in the 'slug' of your Delivery Fee product listing URL. See this video on How to Retrieve the Cova Product ID.
  • It is usually a much longer string of letters and numbers.
  • Here is an example:
    Cova Product ID: hn66c6e1-6691-49cf-b7ac-3777ee40c66c/B6483645
    
    
    

POTENTIAL CAUSE #2: Wrong Delivery Fees are set in Buddi or Cova

• The numbers should match; the price for the SKU should be set to the highest amount you would charge for your delivery fee.
  
• Tax Settings in Buddi are configured in the Admin Portal > Store Settings > Tax Settings.

ISSUE: Receipt is Missing Customer Details

CAUSE: It's not supposed to be there.

To print delivery documentation, choose from one of the following options:

1. Write down the customer's details onto the printed POS receipt; or
2. Print an Orders List from the Buddi Order Queue.
3. Print downloadable PDF receipts from the Buddi Order Queue (with a regular printer).
   • Click on the order listing. There will be a 'Download' link to click on, underneath the order status dropdown:
     

Article: Delivery Setup (Cova Users)

Article: Tips Setup (Cova Users)