Troubleshooting Delivery Orders

This error may occur at the checkout screen when users try to place delivery orders. It typically indicates issues with address validation, causing the system to fail in locating the delivery address.

Steps to Troubleshoot:

1. Verify the Address Format

   • Ensure the customer has entered the address correctly, including the postal code. Incomplete or incorrect address entries can trigger the geocode error.
     
     

2. Check for Overlapping Delivery Zones

   • Confirm that the delivery zones do not overlap. Overlapping zones can confuse the system, leading to address pinpointing errors. Adjust the delivery zones to ensure they are distinct and separate.
     
     

3. Inspect Google Maps Integration

   • Verify that Google Maps is recognizing the address. Addresses identified as 'Partial Match' by Google Maps can cause issues. Ensure the address is fully recognized by Google Maps.
     
     

4. Update the KML File

   • Make sure the KML file defining delivery zones is accurately configured. Update or recreate the KML file to remove any overlaps or inaccuracies.
     
     

5. Test the Address Manually

   • Manually enter the problematic address in the checkout process to see if the error can be replicated. This can help identify if the issue is with a specific address or a broader problem.

FAQs

• What is the 'Geocode' error?
  • The 'Geocode' error occurs when the system fails to locate the delivery address entered by the customer. This can happen due to incorrect address entry, overlapping delivery zones, or Google Maps not recognizing the address.
    
    
• Why do some addresses work while others don't?
  • Addresses that are not fully recognized by Google Maps or have overlapping delivery zones may cause the geocode error. Ensuring complete and accurate address entry and properly configured delivery zones can help mitigate this issue.
    
    
• Can this error prevent all deliveries?
  • Not necessarily. The error typically affects specific addresses that are not recognized or are incorrectly configured. Most deliveries should proceed without issues once the addresses are verified and delivery zones are correctly set.
    
    
• Will the customer still be charged for the delivery order?
  • No. The customer shouldn't be charged since the delivery order failed. If a charge appears on the customer's payment card activity, it will likely be in pending status and should disappear within three days. Always check your payment processor account if you're uncertain about transaction charges.
    

Notes:

• Contact Support: If the issue persists after following the troubleshooting steps, please contact support@buddi.io for further assistance. Providing screenshots of the error at checkout, including the customer's address details, will help our team troubleshoot the issue more effectively.
  
  
• Customer Communication: Inform customers to double-check their address entries and provide examples of successfully recognized addresses if needed.
   
• System Updates: Regularly update the KML file and Google Maps integration to ensure the latest data is being used for address verification.