Delivery Setup (Cova Users)

Quick Overview

1. Configure Delivery in Cova.
2. Configure Delivery in Buddi.
3. Notify Buddi if you would like us to verify your settings or get help entering the Cova Product ID.
4. Determine how you want to print delivery receipts.

• Follow the steps in this article to Create a Non-Stock Product in Cova.
• If you are unable to create the product, you can reach out to Cova at 1-844-667-2682 (ext.1) to walk through the steps.
• The price for the SKU should be set to the highest amount associated with your delivery fee.

• YES: Ensure that the taxes are being assigned to the Delivery Fee SKU in Cova. You will need to 'Add a Delivery Fee Tax Type' in Buddi too (Admin Portal > Store Settings > Tax Settings); see next section for more details.
• NO: Ensure that there's a 'no tax' category in Cova and map the Delivery Fee SKU to it.

Step 2: Configure Delivery in Buddi

1. Sign in to the Admin Portal > go to Store Settings > Online Menu: Delivery
   
   
2. Checkmark 'Enable Delivery'.
    
3. Select 'Standard Delivery' if you are arranging delivery services independently, or with our integrated delivery partner Onfleet.
    
4. Enter a Custom Delivery Message: This message will appear after the customer selects Delivery. It can communicate Delivery Windows or fulfillment times (e.g. when the order will arrive or be shipped out). You can also include the store's contact info here.
   
   
5. Specify Delivery Hours: These delivery windows will automatically appear at the checkout screen.
    
6. Delivery Boundary: Enter 'Cities' that you will deliver to or choose 'Area based on map' if you want to deliver within a specific area. You can choose to Create Multiple Delivery Zones with tiered price options.
     
7. Enable Delivery Fee: Enter your Delivery Fee amount (checkmark if applicable).
    
8. Waive Delivery Fee: Set up a threshold for free delivery to encourage larger purchases. For instance, you could offer free delivery on orders that total over $100. This means that any customer whose purchase exceeds this amount won't pay any delivery fees (checkmark if applicable).
    
9. Minimum Order Amount: Specify a minimum purchase amount required for delivery options to be available to customers. If a minimum is set, customers must meet this amount to select delivery as their fulfillment method. Checkmark if applicable. If no minimum is required, and your store offers delivery for all orders regardless of amount, leave the box unchecked.
    
10. Cova Product ID: Enter this into the field. It is found within the product listing/SKU you created for the Delivery Fee.
    
    Retrieving the Cova Product ID:
    Video tutorial: How to Retrieve the Cova Product ID
    1. Sign into your Cova Hub.
    2. Search for your Non-Stock SKU for delivery (created in Step 1)
    3. Click into the listing > then the variant.
    4. Look in your address bar for the Cova Product ID. It is embedded within the URL as a slug (highlighted below).
       
    5. Copy and paste your unique ID into the 'Cova Product ID' field in your Buddi delivery settings.
       
       If you would like help retrieving your Cova Product ID, email support@buddi.io.
        
11. If you are charging taxes on your delivery fee in Cova, you will need to update Buddi to reflect this. Go to the Admin Portal > Store Settings > Tax Settings > click 'Add a Delivery Fee Tax Type' > Enter your provincial tax amount > hit 'Save'.
    
    e.g. Ontario retailers charging delivery fee tax would have this in their Buddi settings:
    
    

Example Parameters for Delivery:

Orders under $50 will incur a $5.00 delivery fee. Orders totalling $50 or more are eligible for free delivery. No minimum purchase is required for delivery eligibility. Buddi settings would look like this accordingly:

 
Article: Setting up Delivery in Buddi

Step 3: Notify Buddi

Optional

Once you have completed the above steps, feel free to contact our support team. We can verify your Delivery settings and ensure everything is set up correctly.

NOTE: Our team can help you enter the Cova Product ID at this point. Let us know if you would like us to enable Delivery for your menu after reviewing your settings. We will email you to confirm that it's good to go.

Step 4: Printing Receipts

• Determine how you want to print delivery receipts.
• Your customers and delivery driver will each need a copy.
• Choose from one of the following options:
  1. Print an orders list from the Buddi Order Queue
  2. Print downloadable PDF receipts from the Buddi Order Queue (with a regular printer); or
  3. Write down the customer's details onto the printed POS receipt.

Cova Users
Article: Setting up Tips

Article: Troubleshooting Delivery Orders