Delivery Overview

Modified on Sat, 23 May at 5:26 PM

Enhance your online ordering experience by offering Delivery as an order type on your Buddi menu - at no extra cost. Our delivery feature is flexible and customizable, allowing retailers to define delivery zones, configure delivery windows, manage fees and minimums, communicate fulfillment expectations, and keep both customers and staff informed throughout the delivery process.

Delivery Features & Capabilities

Delivery Zones

Enable standard delivery by city or create customized zones tailored to your needs.
Supports province-wide, city-based, and map/KML-based delivery boundaries.

Delivery Windows

Set specific delivery hours by day of the week.
Delivery windows appear at checkout so customers know when delivery is available.
Configure advanced booking windows and same-day delivery cut-off times.

Custom Messaging

Add detailed information at checkout about your delivery program, including:
- fulfillment timelines
- same-day delivery cut-offs
- special instructions
- weather or regional notices

Customer Notifications

Keep customers informed with delivery order updates through SMS or email notifications.

Internal Notifications

Receive email alerts for incoming delivery orders if desired.

Cost & Incentives

Configure:
- delivery fees
- free delivery thresholds
- minimum order amounts

Customer Notes

Allow customers to include special delivery instructions during checkout.

Delivery List Export

Export delivery order lists to help drivers stay organized and streamline fulfillment.

General Process

Log in to the Admin Portal and navigate to Store Settings > Online Menu: Delivery.
Enable Delivery with a simple checkmark.
Choose between Standard Delivery or integration with our Delivery partner, Onfleet.
Personalize the customer experience with a Custom Delivery Message.
Configure Delivery Hours / Windows (days of the week + available delivery timeframes).
Define delivery boundaries by province, city, or custom map/KML zones.
Opt to collect both phone and email for Delivery orders.
Configure Delivery fees, waivers, and minimum order amounts (if applicable).
Set up online payments and review configuration options for Delivery.
Place a test order. See how it shows up in the Buddi queue and the POS queue.

Article (step-by-step instructions): How to Set Up Delivery

Best Practice

✅ DO:

Make sure you hit ‘Save’ at the bottom right after enabling Delivery
Configure Delivery Hours (if available)
We highly recommend clearly communicating same-day delivery cut-off times to customers in the 'Custom Delivery Message' section; include any other relevant details.
Set your delivery boundary (Province-wide, cities, or area based on map)
Ensure you set your Delivery Fee, waive Delivery Fee (if needed) and enter a minimum order amount (if needed)
Turn on online payments for Delivery orders. Go to Store Settings > Online Menu: Configuration and choose ‘Pay Online’ for Delivery orders:

Set delivery fee taxes (if needed); ensure this matches your POS settings
Test your delivery windows from the customer checkout experience before going live
Still need help? Please reach out to support@buddi.io to review and assist with your Delivery setup.

❌ DON’T:

Don’t forget to hit save after configuring your Delivery settings
Don’t forget to check your tax settings and ensure the POS and Buddi match
Cova Users: Don’t forget to create a delivery fee Non- Stock SKU and copy the Cova Product ID into the Online Menu: Delivery configuration section

⚠️ Common Pitfalls to Avoid

PROBLEM	FIX
KML file errors (Delivery Zones)	First-time users may struggle with Google Maps. Export errors often require CS help. Make sure the address is listed properly on Google, or else it can cause a geolocating error and the customer won’t be able to check out.
Taxes don’t match POS	Check that tax settings in Buddi match your POS. Confirm whether tax is charged on the Delivery Fee.
Forgot to save after enabling Delivery	Always hit ‘Save’ after turning on Delivery or changing settings — or the setup won’t apply.
Turning off Delivery entirely	Instead of disabling delivery, consider using Delivery Hours to restrict order times while keeping the option visible to customers.
Delivery Fee Product ID missing (Cova only)	Create a non-stock SKU in your POS. Copy the Product ID from the POS and paste it into Buddi’s Delivery Settings. Article: How to Set Up Delivery (for Cova users)