Delivery Overview

Modified on Wed, 4 Jun at 11:45 AM

Enhance your online ordering experience by offering Delivery as an order type through Buddi's platform. With our Online Menu: Delivery feature, setting up Delivery services for your online menu is seamless and customizable.

General Process

Log in to the Admin Portal and navigate to Store Settings > Online Menu: Delivery.
Enable Delivery with a simple checkmark.
Choose between Standard Delivery or integration with our Delivery partner, Onfleet.
Personalize the customer experience with a Custom Delivery Message.
Set Delivery Hours (days of the week + time range that you offer Delivery).
Define boundaries by entire province, specific cities, or map-based areas (zones).
Opt to collect both phone and email for Delivery orders.
Configure Delivery fees, waivers, and minimum order amounts (if applicable).
Set up online payments and review configuration options for Delivery.
Place a test order. See how it shows up in the Buddi queue and the POS queue.

Article (step-by-step instructions): How to Set Up Delivery

Best Practice

✅ DO:

Make sure you hit ‘Save’ at the bottom right after enabling Delivery
Configure Delivery Hours (if needed)
Set your delivery boundary (Province-wide, cities, or area based on map)
Ensure you set your Delivery Fee, waive Delivery Fee (if needed) and enter a minimum order amount (if needed)
Turn on online payments for Delivery orders. Go to Store Settings > Online Menu: Configuration and choose ‘Pay Online’ for Delivery orders:

Set delivery fee taxes (if needed)
Still need help? Please reach out to support@buddi.io to review and assist with your Delivery setup.

❌ DON’T:

Don’t forget to hit save after configuring your Delivery settings
Don’t forget to check your tax settings and ensure the POS and Buddi match
Cova Users: Don’t forget to create a delivery fee Non- Stock SKU and copy the Cova Product ID into the Online Menu: Delivery configuration section

⚠️ Common Pitfalls to Avoid

PROBLEM	FIX
KML file errors (Delivery Zones)	First-time users may struggle with Google Maps. Export errors often require CS help. Make sure the address is listed properly on Google, or else it can cause a geolocating error and the customer won’t be able to check out.
Taxes don’t match POS	Check that tax settings in Buddi match your POS. Confirm whether tax is charged on the Delivery Fee.
Forgot to save after enabling Delivery	Always hit ‘Save’ after turning on Delivery or changing settings — or the setup won’t apply.
Turning off Delivery entirely	Instead of disabling delivery, consider using Delivery Hours to restrict order times while keeping the option visible to customers.
Delivery Fee Product ID missing (Cova only)	Create a non-stock SKU in your POS. Copy the Product ID from the POS and paste it into Buddi’s Delivery Settings. Article: How to Set Up Delivery (for Cova users)