Customer Notifications

How Customer Notifications Work

When customers place an order through your online menu, you can keep them updated with customized, automated messages. These notifications help track the progress of their order and can be tailored in the Admin Portal under Store Settings > Online Menu: Messages.

Based on the contact information provided at checkout, customers will receive these notifications via text or email. You can further customize these messages in Buddi, ensuring that text and email notifications are distinct from each other.

Consider including store contact information or providing additional instructions to meet your store’s needs.

NOTE: Aside from the initial Order Confirmation Message, these notifications are usually triggered by updating the order status in the Buddi Order Queue.

Available Messages

1. Order Confirmation Message

   • Sent when a customer places an order.
     
     
2. Order Ready for Pickup
   • Sent when a staff member marks the order as 'Ready' in the order queue.
     
     
3. Out for Delivery
   • Sent when an order is marked as 'Out for Delivery' by a staff member.
     
     
4. Order Cancelled
   • Sent when a staff member cancels an order.
     
     
5. Refund
   • Sent when a staff member processes a refund for an order.
     
     
6. Direct Mail Message
   • Sent when a customer opts to have their item shipped via a common carrier.
     
     
7. Curbside Order Type
   • Sent when a customer chooses curbside pickup.
     
     
8. Restock Notification
   • Sent when a customer opts in to receive notifications for specific product restocks.
     
     
9. Age Verification
   • Sent when a customer's age verification is successfully completed.

Additional Options:

• 'Apply These Messages to All of My Stores': Enables you to apply the same messages across multiple store locations.
  
  
• Using Variables: Hashtag variables (e.g. #orderNumber, #pickupDateTime, etc.) will automatically be filled in with relevant customer/order details, allowing you to add a personal touch to your messages.
  
  
• Besides using Online Menu: Messages to inform customers about order or store details, you can add custom messages at the checkout screen based on order type:
  • Custom Pickup Message (found in Online Menu: Configuration)
  • Custom Delivery Message (found in Online Menu: Delivery)