Processing Refunds

Complete 2 steps:

Full or Partial Refunds of PAID online orders is a 2-step process.

1. Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
      
2. Refund the order in your POS to re-stock the inventory.
   
   

Notes:

• Select 'Cancel' in the Order Queue listing to send a notification message to the customer saying that the order was cancelled.
   

• Only admin accounts or staff accounts with 'Refunds' permission can process refunds.

• General Staff accounts no longer have a 'Refund Payment' button (it used to).

• If the 'Refund Payment' button isn't visible after adding permissions, re-login to see the changes.
     
  

• Access your payment processor dashboard for real-time account activity (including refund status); or

• Reach out to your Payment Processor directly:
    

  Merrco 
  1-800-957-0534    |    support@merrco.com    |    Merrco Dashboard
  https://www.merrco.com/support
  Article:  Refunds for Merrco users
  
  Moneris
  1-866-319-7450    |    eproducts@moneris.com    |    Moneris Dashboard
  https://www.moneris.com/en/support
  Article:  Refunds for Moneris users
  
  Global Payments
  1-441-505-0785    |    ca.ecomsupport@globalpay.com    |    Global Payments Dashboard
  
  Cova Pay
  1 844 667 2682   |   covapay@covasoftware.com   |    Cova Hub
  
  

NOTE: Buddi does not handle payment processing for cannabis retailers. We integrate with Payment Processor providers to run our e-commerce platform. All transactions go through them.