Processing Refunds

Modified on Thu, 6 Jun at 12:03 PM

Refunding a Paid order is a 2-step process:

  1. Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
  2. Refund the order in your POS to re-stock the inventory.


 

Notes:

  • Select 'Cancel' in the Order Queue listing to send a notification message to the customer saying that the order was cancelled.

      

Refund Permissions:

  • Only admin accounts or staff accounts with 'Refunds' permission can process refunds.
  • General Staff accounts no longer have a 'Refund Payment' button (it used to).
  • If the 'Refund Payment' button isn't visible after adding permissions, re-login to see the changes.
     
     

To inquire about specific transaction details:

 

NOTE: Buddi does not handle payment processing for cannabis retailers. We integrate with Payment Processor providers to run our e-commerce platform. All transactions go through them.

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