Full or Partial Refunds of PAID online orders is a 2-step process.
- Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
- Refund the order in your POS to re-stock the inventory
- Select 'Cancel' in the Order Queue listing to send a notification message to the customer saying that the order was cancelled.
- Buddi does not handle payment processing for cannabis retailers. We integrate with Payment Processor providers to run our e-commerce platform. All transactions go through them.
To inquire about specific transaction details:
Access your dashboard to obtain real-time account activity (including refund status); or
Reach out to your Payment Processor directly:
1-800-957-0534 | firstname.lastname@example.org | Merrco Dashboard
Article: Refunds for Merrco users
1-866-319-7450 | email@example.com | Moneris Dashboard
Article: Refunds for Moneris users
Global Payments Support
1-441-505-0785 | firstname.lastname@example.org | Global Payments Dashboard