How to Process Refunds
*** Refunds of PAID online orders is a 2-step process ***- Refund the order in the Order Queue (Buddi) or Moneris Dashboard to put the funds back to the customer's payment card.
- Refund the order in your POS to re-stock the inventory.
Article: Refunds (Overview)
How to issue a refund in Buddi:
- Log into the Admin Portal (using an Admin Account) > go to the Order Queue
- Locate the order > click 'Refund Payment'
- If it goes through, you will get an Authorization Number; you can provide this to the customer.
How to issue a refund in Moneris:
- Log into Moneris Dashboard > go to 'Reports' > submit a Search
- Beside the transaction, checkmark 'Void'
- Hit 'Process Grouped Transactions'
Notes:
- A transaction can either be batched or pending. This determines whether the refund can be completed in Buddi or not. Refunds can always be processed in your Moneris Dashboard.
If the transaction has been batched, you can issue the refund either in Buddi or in Moneris.If the transaction is pending, the refund can only be processed in Moneris.- Once batched, it could take up to 10 days for the funds to appear on the customer's credit card statement.
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