Processing Refunds

Refunding a Paid order is a 2-step process:

1. Refund the order in the Order Queue or Payment Processor dashboard to put the funds back to the customer's payment card.
   
2. Refund the order in your POS to re-stock the inventory.

Notes:

• Select 'Cancel' in the Order Queue listing to send a notification message to the customer saying that the order was cancelled.
  
    

Refund Permissions:

• Only admin accounts or staff accounts with 'Refunds' permission can process refunds.
• General Staff accounts no longer have a 'Refund Payment' button (it used to).
• If the 'Refund Payment' button isn't visible after adding permissions, re-login to see the changes.
   
   

To inquire about specific transaction details:

• Access your payment processor dashboard for real-time account activity (including refund status); or
  
• Reach out to your Payment Processor directly:
  
  Merrco 
  1-800-957-0534    |    support@merrco.com    |    Merrco Dashboard
  https://www.merrco.com/support
  Article: Refunds for Merrco users
  
  Moneris
  1-866-319-7450    |    eproducts@moneris.com    |    Moneris Dashboard
  https://www.moneris.com/en/support
  Article: Refunds for Moneris users
  
  Global Payments
  1-441-505-0785    |    ca.ecomsupport@globalpay.com    |    Global Payments Dashboard
  
  Cova Pay
  1 844 667 2682   |   covapay@covasoftware.com   |    Cova Hub

NOTE: Buddi does not handle payment processing for cannabis retailers. We integrate with Payment Processor providers to run our e-commerce platform. All transactions go through them.