Order Notifications

Manage the notifications that keep your team and customers informed about new orders.

There are 3 types of order notifications that can be managed in the Order Queue:

1. Sound Notifications
2. Customer Notifications
3. Internal Notifications
   
   

Sound Notifications

• Incoming orders in the Buddi Queue trigger a sound notification by default. Sound cannot be turned off in Buddi, but you can choose to mute the sound in your web browser settings.
  
  
• Pending or unread orders repeat the sound every 5 minutes by default. You can choose to repeat it every 1, 3, or 5 minutes instead.
  
  
  

To turn this feature ON/OFF or change the interval:

Go to Admin Portal > Order Queue > Notification Settings (bell icon) > set 'Repeating Notification' to 'Yes' or 'No' > if 'Yes', pick an interval (every 1, 3, or 5 minutes) > click 'Save'.

• The sound keeps repeating at your chosen interval until a staff member opens the order.
• Stores that don't pick an interval stay at 5 minutes.

TIP: If you manage more than one store, turn on 'Apply this config to all my stores' to use the same interval everywhere.

Sound not working?

Troubleshooting Steps:

• Ensure audio settings are configured properly with the volume turned up.
• Close the web browser/app completely. Re-open it.
• Try using a different web browser.
• Check for software updates in the POS/hardware device and web browser.
• Restart the device to refresh system processes.
• Check if the device can produce sound with other applications or functions.

Customer Notifications

• A message is sent to the customer (via SMS text/email) when the order status gets updated in the queue listing.
    
  
• These order statuses trigger customer notifications:
  • Order Confirmation
  • Order Ready for Pickup
  • Out for Delivery
  • Order Cancelled
  • Refund
    
    
• For full details, including other customizable messages, see this article: Customer Notifications.

Internal Notifications

• You can also set up internal notifications for your incoming orders. Click on the mail icon on the Order Queue page to add an email address where the order confirmation emails will be sent. You can set notifications by order type or failed status:
  
  

  
  

NOTE: Buddi is not liable for any misuse of this information. Please ensure appropriate measures are taken for data protection.

Article: Navigating the Order Queue