Updating the Order Status (in Buddi)

Modified on Sat, 22 Feb at 12:06 PM

FAQs

Why should I update the Order Status in Buddi when I already do it in my POS?

Using our Order Status dropdown provides flexibility in managing inventory and helps maintain accurate stock counts.

There may be instances where a product was reserved for an online order but was not picked up, or the order was cancelled.
- In such cases, updating the status in Buddi avoids discrepancies between the inventory displayed online and the actual stock in-store.
A message is sent to the customer (via SMS text/email) when the order status is updated in the queue listing, keeping them informed. Article: Customer Notifications
It also keeps the order history accurate and helps reconcile sales reports.
It’s a great way to double-verify orders and prevent mistakes.

While updating the status in your POS is essential for financial records, using Buddi’s Order Status dropdown maintains accurate inventory visibility across both systems.

Where can I change the Order Status?

The Order Status dropdown is located in the Admin Portal > Order Queue.

After clicking into an order listing, you’ll find it in the top-right corner:

NOTE: All online orders will appear in the Order Queue as INCOMPLETE. This means that order is still pending (unfulfilled).

What are ‘unfulfilled’ orders?

‘Unfulfilled’ refers to orders that have been placed but not yet picked up by the customer, regardless of payment status.

Are online orders removed from Buddi's inventory before they are picked up?

Yes, whether an order is PAID or UNPAID, Buddi immediately subtracts the inventory once the order is placed. This reserves the items for the customer.

If the order is later marked as CANCELLED, the inventory is restored.
If the order is marked as COMPLETE, the inventory remains subtracted.

What is the benefit of marking orders INCOMPLETE at the end of the day?

Marking unfulfilled orders as INCOMPLETE at the end of the day keeps them in a pending state, as it’s uncertain whether the customer will come to pick up the order.

This approach continues to reserve the inventory for the customer while keeping the order status open.

If it’s confirmed that the customer is not coming (or after an extended period), the order should be marked as CANCELLED.

This action releases the reserved inventory, making the product available for other customers to purchase.

It also ensures that stock is not inaccurately held for abandoned orders.

Are paid orders prioritized over unpaid orders?

No, paid orders are not automatically prioritized over unpaid orders. The system processes orders in the order they are placed, regardless of payment status. However, your team can manually prioritize paid orders within the store if desired.