Managing Multi-Store Locations in Buddi

This guide provides best practices for setting up and managing multiple store locations in Buddi. It covers account configuration, order management, pickup location selection, inventory tracking, and other frequently asked questions (FAQs).
 

Best Practices

Buddi supports multi-store operations by allowing each location to function as an individual store within your POS system while being part of the same business chain. To ensure structured access control, accurate inventory tracking, and flexible order management across multiple store locations, we recommend following our standard setup

Account Configuration

• Each store location should be set up as a separate account within your POS provider under the same chain (Company ID).
• Buddi mirrors this setup by assigning a unique Store ID to each location.
• Customers select their preferred store when browsing menus and placing orders.
• Each store has a separate online menu, ensuring orders are placed at the correct location.

Owner & Staff Access

• The business owner (Master Admin) can manage multiple store locations with a single login.
• Each store location has its own Store Admin and General Staff logins, ensuring employees only access their respective store’s operations.
• Additional staff accounts can be created for users who require access to all store locations through the Admin Portal.

Centralized Branding & Promotion Management

• Admins can apply Custom Branding and manage Promotions across multiple locations under one chain account.
• This makes it easy to apply consistent discounts, deals, or campaigns across all stores when needed.
   

FAQs

Adding a New Location

How do I add a new store that's opening soon?

• To get started, email support@buddi.io to notify us about your new store and provide these details:
  • Chain Name
  • Store Address:
  • Target Launch Date:

Customer Pickup Location Selection

Can Buddi automatically assign online orders to the nearest store based on the customer’s delivery address?

• Buddi allows retailers to operate multiple store locations under a single business chain. However, orders are not automatically assigned to the nearest store based on the customer’s delivery address. Instead, each location operates as an individual store within the POS system, and customers must manually select their preferred store when placing an order.
  

What is the best way to manage orders between multiple locations?

• To effectively manage orders across multiple locations, retailers should follow the 'Ideal Setup: Account & Order Management' noted above.

Can customers choose a specific store for pickup when placing an order online?

• Yes, customers can select their preferred store for pickup when placing an order.

How do we enable this option in Buddi?

• During onboarding, Buddi provides a unique menu script for each store location.
• On your website, you’ll have separate 'Shop' buttons or menu links for each location.
• When customers select a specific store’s menu, they will only see inventory available at that location and can proceed with their order accordingly.

• Pickup locations are not automatically assigned—customers must manually choose their preferred store before placing an order.
• The order is tied to the store menu where the purchase was made, ensuring accurate fulfillment.

Inventory & Order Management Across Multiple Locations

• Yes, Buddi syncs with your POS provider to reflect real-time inventory availability for each store.
• Customers can only order items that are in stock at the selected store.

• No, Buddi does not automatically reroute orders based on inventory availability.
• Customers must manually select the store where they want to shop.
• If an item is only available at one location, it will only appear on that store’s menu, preventing customers from ordering out-of-stock products.