Accessing the Billing Section + FAQs

Modified on Tue, 2 Sep at 11:59 AM

Article Topics:

Notice
Buddi Billing: Features
How to Access Billing
Frequently Asked Questions (FAQs)
- Selecting a Plan
- Changing Payment Info
- Changing Subscription Terms
- Downloading Invoices
- Store Management for Chains with Multiple Locations

Notice

Buddi is in the process of migrating subscription billing to a new payment provider: Stripe.

Most existing subscriptions are still linked to our previous provider.
Retailers who used the 'Update Payment Card' function after July 14, 2025 have already been migrated to Stripe.

Not sure which system you’re on?

If you see a 'Customer Billing Portal' button in Buddi Billing, and it opens the Stripe interface, then your subscription has already been migrated.

During this transition, you may notice some differences in how invoices, payment updates, and subscription adjustments are handled. Admin Portal > Billing will remain your main point of access, but some processes may look a little different.

We’re here to help every step of the way. If you have questions not covered in this guide, please contact our support team.

Buddi Billing: Features

Select and manage your subscription plans
Enter and update payment information
- Credit card
- Bank account (pre-authorized debit/PAD)***new***
View and download invoices

How to Access Billing
Master Admin / 'Manager' Accounts only

Log into your Master Admin Account:
Go to app.buddi.io and log in with your admin credentials.
Click the 'Billing' Tab.
Top-right, next to the 'Release Log' tab.
Manage Your Subscription:
From there, you can review your subscription, update payment information, and download invoices.

NOTE: Only Master Admin users can access 'Buddi Billing' in the Admin Portal, unless an additional staff account is created with 'Manager' permissions enabled (those users can also access Billing).

IF YOUR MENU HAS SHUT DOWN, making payment will restore the service right away.

Frequently Asked Questions

Buddi Billing

Payment Issues

What happens if my last subscription payment failed?

If a payment fails, you’ll be notified:

By email
In the Admin Portal (red banner):
There was an issue processing your payment card on file. Please review and update your payment method here.

How to Resolve a Failed Payment:

Go to Admin Portal > Billing.

Use 'Update Payment Card' to process the missing payment.

NOTE: This applies even if you are re-entering the same card.

To keep your services running and avoid late charges, please update payment details promptly.
If your services shut down, making payment will restore them right away.

Can I retry a failed payment?

Please 'Update Payment Card' on the Billing page to attempt the payment again.

I’m having trouble accessing the Billing page. What should I do?

If you can’t access Billing, follow the troubleshooting steps in our Cannot Access Billing article.
If you still can't access after following the guide, please contact support@buddi.io

Why is the Billing page showing the wrong number of stores?

If the number of stores shown at checkout doesn’t match your actual setup, please don’t proceed with payment. Reach out to support@buddi.io so correct the configuration on our end before you complete your transaction.

What if the calculations are wrong?

If your payment amount looks incorrect, please contact support@buddi.io.

Subscription Management

Selecting a Plan

How do I know which plan to choose?

Buddi offers 3 subscription plans:

E-Comm: Online menu for your website
Kiosk: In-store menu for your tablet devices (Tablet App)
E-Comm + Kiosk: Both online + in-store menus

For further assistance on which plan to choose, contact support@buddi.io.

How do I manage my subscription?

Changing Payment Info

How to Update Payment Card

Go to Admin Portal > Billing.
Click 'Update Payment Card'.
You’ll be redirected to Stripe’s secure payment portal to enter your updated details.
Once saved, your subscription will update immediately and your account will be fully migrated to our new payment provider, Stripe.

NOTE: When updating your payment card in Stripe, you may see a note about “free trial” days. This isn’t a real trial - it simply represents the time between the day you update your card and your next billing date. No additional payment is taken if you are only updating your card details.

How do I update my personal info that's shown on the invoice?

Use the 'Update Payment Card' function by following the steps above.
Revised details will be reflected on your next invoice.

Can I sign up for pre-authorized debit (PAD) to pay for my subscription?

Yes. Buddi now offers automated payments directly from your bank account.
To set this up, email support@buddi.io and let us know you’d like to use PAD instead of a credit card.

Adding a New Service

NOTE: We recommend waiting until the day before your next billing date to add a new service (E-Comm/Kiosk) or to change your subscription term (monthly/annual).

This will keep your billing cycles aligned. If you would like to complete the process sooner, please reach out to support@buddi.io to make arrangements.

How to Add Kiosk to an E-Comm Plan or E-Comm to a Kiosk Plan:

On the day before your next billing date:

Go to Admin Portal > Billing.
Click 'Change Plan'.
Select 'E-Comm + Kiosk'.
Hit 'Continue to Payment'.
Fill in your card details and click 'Subscribe'.

That's it! You’re now switched to the E-Comm + Kiosk plan:

If you added Kiosk, you can begin using the Tablet App (retail.buddi.io) right away.
If you added E-Comm, your embedded Online Menu will load on your website immediately.

Changing Subscription Terms

How do I switch between monthly and annual billing?

How to Switch from Monthly → Annual:

On the day before your next billing date:

Go to Admin Portal > Billing.
Click 'Change Plan'.
Select 'Pay Annually (10% off)'.
Hit 'Continue to Payment'.
Fill in your card details and click 'Subscribe'.

How to Switch from Annual → Monthly:

Switching from an annual plan to monthly is only possible at the end of your current annual billing cycle.
On the day before your renewal date, you can follow the same process as above, but choose 'Monthly' in Step 3.

How do I cancel my subscription?

Cancellations:

You can cancel your subscription anytime from the Billing page.
Services will remain active until the end of your current billing period.
To avoid further charges, cancel at least one day before your next billing date.
Refunds are not issued for unused time on annual plans.

Please email support@buddi.io before cancelling so we can assist with next steps and note the changes on our side.

Downloading Invoices

Can I download my invoices?

Yes. Once a payment has been processed, a PDF receipt is automatically generated. You can download your paid invoices at any time from the Billing page.
Users who have migrated to Stripe: You can 'Download Historical Invoices' directly from the Billing page (these were processed with our previous provider). To download your most recent invoices, click 'Customer Billing Portal' to open Stripe’s user interface.

Can I receive invoices automatically by email?

Currently this feature is not supported but may be introduced in the future.

Store Management

for Chains with Multiple Locations

I am opening an additional store location. How do I activate its subscription?

Buddi will issue a pro-rated one-time invoice starting from the day your new store goes live. The invoice will include a link where you can enter your payment details. After that, the store will be added to your regular billing cycle.

How does a one-time payment work when I add a store mid-cycle?

You will be charged a prorated amount from the store’s activation date to your next billing cycle. After that, the store will be included in your regular monthly or annual invoice.

I’ve closed a store location. How do I cancel its subscription?

To stop further billing for that location, please notify support@buddi.io and confirm the closing date. Our team will update your account so that you are charged the correct number of locations on your next billing date.

Can I get a discount on my subscription?

Buddi offers discounts for annual term subscriptions and chains with 3+ locations. These discounts are automatically applied at checkout.
If you are eligible for a discount and do not see it displayed on the Billing page, please contact support so that we can update your account accordingly.

Article: Choosing a Buddi Plan

Article: Cannot Access Billing