Article Topics:
- Notice
- Buddi Billing: Features
- How to Access Billing
- Frequently Asked Questions (FAQs)
- Selecting a Plan
- Updating Billing Details
- Changing Subscription Terms
- Downloading Invoices
- Store Management for Chains with Multiple Locations
Notice
Most accounts have migrated to our new payment provider, Stripe, for Buddi billing. If your account hasn’t migrated yet due to an unpaid balance, you’ll still see the old Billing page until your payment card is updated.
Not sure which system you’re on?
- If you see a 'Customer Billing Portal' button in Buddi Billing, and it opens the Stripe interface, then your subscription has already been migrated.
- If you do not see that button, then you are still with our previous payment provider. Click 'Update Payment Card' to process any missing payments.
With the new provider, you may notice some differences in how invoices, payment updates, and subscription adjustments are handled. Admin Portal > Billing will remain your main point of access, but some processes may look a little different.
We’re here to help every step of the way. If you have questions not covered in this guide, please contact our support team.
Buddi Billing: Features
- Select and manage your subscription plans
- Enter and update payment information
- Credit card
- Pre-authorized Debit (PAD)***new***
- View and download invoices
How to Access Billing
Master Admin / 'Manager' Accounts only
Log into the Admin Portal:
Go to app.buddi.io and log in with your Master Admin credentials.
Click the 'Billing' Tab.
Top-right, next to the 'Release Log' tab.
Manage Your Subscription:
You can download historical invoices here.
Users who have migrated to Stripe will see a 'Customer Billing Portal' button. Click to review your subscription, update payment information, and download invoices.
NOTE: Only Master Admin users can access 'Buddi Billing' in the Admin Portal, unless an additional staff account is created with 'Manager' permissions enabled (those users can also access Billing).IF YOUR MENU HAS SHUT DOWN, making payment will restore the service right away.Frequently Asked Questions
Buddi Billing
Payment Issues
What happens if my last subscription payment failed?
If a payment fails, you’ll be notified:
- By email
- In the Admin Portal (red banner):
There was an issue processing your payment card on file. Please review and update your payment method here.
How to Resolve a Failed Payment:
- Go to Admin Portal > Billing.
- Use 'Update Payment Card' to process the missing payment.
NOTE: This applies even if you are re-entering the same card.
- To keep your services running and avoid late charges, please update payment details promptly.
- If your services shut down, making payment will restore them right away.
Can I retry a failed payment?
Please 'Update Payment Card' on the Billing page to attempt the payment again.
I’m having trouble accessing the Billing page. What should I do?
If you can’t access Billing, follow the troubleshooting steps in our Cannot Access Billing article.
- If you still can't access after following the guide, please contact support@buddi.io
Why is the Billing page showing the wrong number of stores?
If the number of stores shown at checkout doesn’t match your actual setup, please don’t proceed with payment. Reach out to support@buddi.io so correct the configuration on our end before you complete your transaction.
What if the calculations are wrong?
- If your payment amount looks incorrect, please contact support@buddi.io.
Subscription Management
Selecting a Plan
How do I know which plan to choose?
Buddi offers 3 subscription plans:
E-Comm: Online menu for your website
Kiosk: In-store menu for your tablet devices (Tablet App)
E-Comm + Kiosk: Both online + in-store menus
For further assistance on which plan to choose, contact support@buddi.io.
Updating Billing Details
How do I change my payment card details?
How to Update Payment Card
- Go to Admin Portal > Billing.
- Click 'Update Payment Card' (if you see this button).
- You’ll be redirected to Stripe’s secure payment portal to enter your updated details.
- Click 'Start Trial'.
NOTE: When updating your payment card in Stripe, you may see a note about “free trial” days. This isn’t a real trial - it simply represents the time between the day you update your card and your next billing date. No additional payment is taken if you are only updating your card details.How do I update my personal info that's shown on the invoice?
- Use the 'Update Payment Card' function by following the steps above. Revised details will be reflected on your next invoice.
- Users who have migrated to Stripe: You can edit your payment details directly in the 'Customer Billing Portal' (found in the Admin Portal > Billing).
Can I sign up for pre-authorized debit (PAD) to pay for my subscription?
- Yes. Buddi now offers automated payments directly from your bank account.
- To set this up, email support@buddi.io and let us know you’d like to use PAD instead of a credit card.
- PAD can be set up either by connecting your online banking account directly in Stripe, or by entering your banking details manually and verifying two small micro-deposits (1-2 business days).
Adding a New Service
NOTE: We recommend making changes 1-2 days before your next billing date to add a new service (E-Comm/Kiosk) or to change your subscription term (monthly/annual). This will keep your billing cycles aligned. If you would like to complete the process sooner, please reach out to support@buddi.io to make arrangements.
How to Add Kiosk to an E-Comm Plan or E-Comm to a Kiosk Plan:
1-2 days before your next billing date:
- Go to Admin Portal > Billing.
- Click 'Change Plan'.
- Select 'E-Comm + Kiosk'.
- Hit 'Continue to Payment'.
- Fill in your card details and click 'Subscribe'.
That's it! You’re now switched to the E-Comm + Kiosk plan:
- If you added Kiosk, you can begin using the Tablet App (retail.buddi.io) right away.
- If you added E-Comm, your embedded Online Menu will load on your website immediately.
Changing Subscription Terms
How do I switch between monthly and annual billing?
How to Switch from Monthly → Annual:
On the day before your next billing date:
- Go to Admin Portal > Billing.
- Click 'Change Plan'.
- Select 'Pay Annually (10% off)'.
- Hit 'Continue to Payment'.
- Fill in your card details and click 'Subscribe'.
How to Switch from Annual → Monthly:
- As outlined in our Billing & Cancellation Policy, subscriptions renew automatically on your billing date. Switching from annual to monthly is only possible at the end of your current annual billing cycle.
- On the day before your renewal date, you can follow the same process as above, but choose 'Monthly' in Step 3.
How do I cancel my subscription?
Cancellations:
- You can cancel your subscription anytime from the Billing page.
- Services will remain active until the end of your current billing period.
- To avoid further charges, cancel at least one day before your next billing date.
- Refunds are not issued for unused time on annual plans.
Please email support@buddi.io before cancelling so we can assist with next steps and note the changes on our side.Billing & Cancellation Policy
- Client Responsibility: Customers are solely responsible for managing their subscription, including cancellations. Buddi employees do not cancel subscriptions on behalf of customers.
- Billing Cycle: Your subscription renews automatically on your billing date.
- Cancellations: To avoid being charged for the next cycle, you must cancel before your renewal date.
- Refunds: We are unable to process refunds for charges beyond 72 hours after billing.
Downloading Invoices
Can I download my invoices?
- Yes. Once a payment has been processed, a PDF receipt is automatically generated. You can download your paid invoices at any time from the Billing page.
- Users who have migrated to Stripe: You can 'Download Historical Invoices' directly from the Billing page (these were processed with our previous provider). To download your most recent invoices, click 'Customer Billing Portal' to open Stripe’s user interface.
Can I receive invoices automatically by email?
- Invoices are not automatically emailed. Please download them directly from Billing.
Store Management
for Chains with Multiple Locations
I am opening an additional store location. How do I activate its subscription?
- Buddi will process a pro-rated one-time payment starting from the day your new store goes live; an invoice will be provided. After that, the store will be added to your regular billing cycle.
How does a one-time payment work when I add a store mid-cycle?
You will be charged a prorated amount from the store’s activation date to your next billing cycle. After that, the store will be included in your regular monthly or annual invoice.
I’ve closed a store location. How do I cancel its subscription?
- To stop further billing for that location, please notify support@buddi.io and confirm the closing date. Our team will update your account so that you are charged the correct number of locations on your next billing date.
Can I get a discount on my subscription?
Buddi offers discounts for annual term subscriptions and chains with 3+ locations. These discounts are automatically applied at checkout.
If you are eligible for a discount and do not see it displayed on the Billing page, please contact support so that we can update your account accordingly.
Article: Choosing a Buddi Plan
Article: Cannot Access Billing
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