Accessing the Billing Section + FAQs

Article Topics:

• Buddi Billing: Features
• How to Access Billing
• Frequently Asked Questions (FAQs)

Buddi Billing: Features

• Select and manage your subscription plans
• Enter and update payment information
• View and download invoices

How to Access Billing
Master Admin / 'Manager' Accounts only

1. Log in to Your Buddi Account:
   Go to app.buddi.io and log in with your admin credentials.
    

2. Locate the 'Billing' Tab:
   Top-right, next to the 'Release Log' tab.
   /  Click here to go directly to Billing (you must be signed in).
    

3. Manage Your Subscription:
   Select from the available subscription options and enter your payment details.
   
   

NOTE: Master Admin users can access 'Buddi Billing' in the Admin Portal. Staff accounts with 'Manager' permissions enabled can also access Billing.

IF YOUR MENU HAS SHUT DOWN, making payment will restore the service right away.

Frequently Asked Questions

Buddi Billing FAQs

General Questions

Can I download my invoices?

• Yes. Invoices are available on the Billing page as PDFs and can be downloaded at any time.

• All receipts are automatically generated after a payment has been processed. 

Will I receive invoices by email?

• Currently this feature is not supported but may be introduced in the future.

I’m having trouble accessing the Billing page. What should I do?

• If you can’t access Billing, follow the troubleshooting steps in our Cannot Access Billing article.
  

• If you still can't access after following the guide, please contact support@buddi.io

Why is the Billing page showing the wrong number of stores?

• If the number of stores shown at checkout doesn’t match your actual setup, please don’t proceed with payment. Reach out to support@buddi.io so correct the configuration on our end before you complete your transaction.
   

What should I do if I see incorrect information in Billing?

• Please contact support@buddi.io.
   

Can I get a discount on my subscription?

• Buddi offers discounts for annual term subscriptions and chains with 3+ locations. These discounts are automatically applied at checkout.

Subscription Management

How do I know which plan to choose?

Buddi offers 3 subscription plans:

1. E-Comm: Online menu for your website

2. Kiosk: In-store menu for your tablet devices

3. E-Comm + Kiosk: Both online + in-store menus
   
   

For further assistance on which plan to choose, contact support@buddi.io.
 

How do I manage my subscription?

NOTE (Monthly Subscribers): We recommend waiting until the day before your next billing date to add a new service or change to the annual plan.

This will keep your billing cycles aligned. If you would like to complete the process sooner, please reach out to support@buddi.io to make arrangements.

Adding a New Service

How to add Kiosk services to your E-Comm plan:

1. Go to Admin Portal > Billing and cancel your current monthly subscription (E-Comm).
2. Immediately after cancelling, subscribe to the E-Comm + Kiosk plan from the same page.

How to add E-Comm services to your Kiosk plan:

1. Go to Admin Portal > Billing and cancel your current monthly subscription (Kiosk).
2. Immediately after cancelling, subscribe to the E-Comm + Kiosk plan from the same page.

Changing Payment Terms

How to switch from Monthly to Annual:

1. Go to Admin Portal > Billing and cancel your current monthly subscription.
2. Immediately after cancelling, subscribe to the annual plan from the same page.

How to switch from Annual to Monthly:

• If you’re currently on an annual plan, switching to a monthly plan isn't supported until the end of your billing cycle.
• Because annual subscriptions are prepaid and non-refundable, we recommend waiting until the day before your next renewal date to switch. On that day, you can: 
  1. Cancel your annual subscription from Admin Portal > Billing.
  2. Re-subscribe to the monthly plan starting the following day.

Cancellations

How to cancel your Monthly plan:

• You can cancel your monthly subscription anytime from the Billing page. To avoid further charges, be sure to cancel before your next billing date. Your services will remain active until the end of your current billing cycle.
   

How to cancel your Annual plan:

• Annual plans can also be cancelled from the Billing page at any time. Your services will continue until the end of your current billing period.
  
  

NOTE: Refunds are not issued for unused months on annual subscriptions.

Please email support@buddi.io before cancelling so we can assist with next steps and note the changes on our end.

Payment Issues

What happens if my last subscription payment failed?

• If a payment fails, you will receive an email notification.
• You have 7 days to update your payment information.
• If no payment is received after 7 days, your account access will be restricted and menu(s) will go down.
• Making payment will restore your services right away.
  
  

Can I retry a failed payment?

• No, the system does not automatically retry failed payments. You must update your payment information on the Billing page to attempt the payment again.

Store Management

I’ve closed a store location. How do I cancel its billing?

• To stop further billing for that location, please notify support@buddi.io and confirm the closing date. Our team will update your account so that you are charged the correct number of locations at your next billing date.

I am opening an additional store location. How do I activate its subscription?

Buddi will activate the new store's subscription on the day your menu goes live. A pro-rated one-time payment will be processed accordingly and our team will reach out to confirm.

How does a one-time payment work when I add a store mid-cycle?

• You will be charged a prorated amount from the store’s activation date to your next billing cycle. After that, the store will be included in your regular monthly or annual invoice.

Article: Choosing a Buddi Plan

Article: Cannot Access Billing