Accessing the Billing Section

NOTE: Master Admin users can access 'Buddi Billing' in the Admin Portal.

IF YOUR MENU HAS SHUT DOWN, making payment will restore the service right away.

Article Topics:

• Buddi Billing: Features
• How to Access Billing
• Frequently Asked Questions (FAQs)

Buddi Billing: Features

• Select and manage your subscription plans
• Enter and update payment information
• View and download invoices

How to Access Billing
Master Admin / 'Manager' Accounts only

1. Log in to Your Buddi Account:
   Go to app.buddi.io and log in with your admin credentials.
    

2. Locate the 'Billing' Tab:
   Top-right, next to the 'Release Log' tab.
   /  Click here to go directly to Billing (you must be signed in).
    

3. Manage Your Subscription:
   Select from the available subscription options and enter your payment details.
   

Frequently Asked Questions

Buddi Billing FAQs

General Questions

Can I download my invoices?

• Yes. Invoices are available on the Billing page as PDFs and can be downloaded at any time.

• All receipts are automatically generated after a payment has been processed. 

Will I receive invoices by email?

• Currently this feature is not supported but may be introduced in the future.

I’m having trouble accessing the Billing page. What should I do?

• If you can’t access Billing, follow the troubleshooting steps in our Cannot Access Billing article.
  

• If you still can't access after trying the troubleshooting steps, please contact support@buddi.io

What should I do if I see incorrect information in Billing?

• Please contact our support team at support@buddi.io

Subscription Management

How do I know which plan to choose?

• Buddi offers 3 subscription plans:

  1. E-Comm: online menu for your website

  2. Kiosk: in-store menu for your tablet devices

  3. E-Comm + Kiosk: both online + in-store menus

• For further assistance on which plan to choose, contact support@buddi.io

How d I manage my subscription?

• Go to the Billing page and select from the available subscription options.

• Enter your payment details to activate or modify your subscription.
   
  

Can I switch from a monthly to an annual plan?

• Yes, you can.  Currently, plan changes take effect at the next billing cycle.

• To switch from monthly to annual, please cancel your monthly plan the day before the next billing date, then re-subscribe to an annual plan immediately after. Contact us for assistance if anything is unclear.
  
  

Can I get a discount on my subscription?

• Buddi offers discounts for annual term subscriptions and chains with 3+ locations. These discounts are automatically applied at checkout.

Payment Issues

What happens if my last payment failed?

• If a payment fails, you will receive an email notification.

• You have 7 days to update your payment information.

• If no payment is received after 7 days, your account access will be restricted.
  
  

Can I retry a failed payment?

• No, the system does not automatically retry failed payments. You must update your payment information on the Billing page to attempt the payment again.

Store Management

I’ve closed a store location. How do I cancel its billing?

• To stop further billing for that location, please notify support@buddi.io and confirm the closing date. Our team will update your account so that you are charged the correct number of locations at your next billing date.

I am opening an additional store location. How do I activate its subscription?

• Buddi will activate the new store's subscription on the day your menu goes live. A pro-rated one-time payment will be processed accordingly and our team will reach out to confirm.

How does a one-time payment work when I add a store mid-cycle?

• You will be charged a prorated amount from the store’s activation date to your next billing cycle. After that, the store will be included in your regular monthly or annual invoice.

Article: Choosing a Buddi Plan

Article: Cannot Access Billing