Orders Not Sent to Cova: What to Do

Why Didn’t My Buddi Order Go to Cova?

Simple Steps to Fix It

Sometimes, an order that was paid for in Buddi doesn't show up in Cova. This can be frustrating, but don’t worry—here’s a step-by-step guide to understand why it happened and how to fix it.

Step 1: Check What Went Wrong

Every order in Buddi has an  INTEGRATION DETAILS  section. This tells you if the order was successfully sent to Cova or if there was an issue.

How to Find It:

1. Go to the Buddi Order Queue and find the order.
2. Scroll to the bottom where it says  INTEGRATION DETAILS.
3. Hit the ‘Refresh’ icon in this section to will reveal more information.
4. Check the message beside 'Status inside Cova'. 

What does it say?

1. NonTransientProcessingFailure; or
2. TransientProcessingFailure

What It Means:

❌ NonTransientProcessingFailure → Cova rejected the order because something was wrong.

⚠️ TransientProcessingFailure → The order couldn’t be sent to Cova due to a temporary issue on their side.

Article: Understanding Why Orders Don’t Send to Cova
 
 

Step 2: Fix It Based on the Error

Status inside Cova: NonTransientProcessingFailure

Order Rejected by Cova

Cova rejects an order if something in the order doesn’t match its system.

Common reasons include:

• The product is out of stock in Cova.
• Taxes or fees don’t match between Buddi and Cova.

How to Fix It:

1. Check the product inventory in Cova. If it shows 0 stock, that’s why it was rejected. Update stock if needed.
   
   
2. Manually ring out the order in Cova:
   1. If the order is there but unpaid, mark it as paid using Cash, then update the payment type later.
   2. If the order never made it to Cova, build it manually in Cova and process it as an exact-cash sale.
      
      Article: Balancing Totals in Cova (detailed instructions)
      

Status inside Cova: TransientProcessingFailure

Temporary Issue with Cova

Cova’s system had a temporary issue and couldn’t accept the order.

How to Fix It:

1. Try refreshing the order status in Buddi by clicking on the two arrows icon in the order listing > Integration Details section. Sometimes, it goes through on the next attempt.
2. If the order still fails, send the Order # and Store Name to support@buddi.io. We’ll contact Cova API Support to retry the order.

Step 3: Prevent This from Happening Again

Buddi Settings:

Reach out to our team if you would like to enable these quick settings to prevent the issue from happening:

• ✅ Enable Safety Stock in Buddi → Helps prevent online orders for items that might sell out in-store.
• ✅ Turn on Auto-Complete for Paid Orders → Ensures orders in Buddi automatically mark as completed in Cova.

Cova Settings:

• ✅ Request Real-Time Inventory Sync from Cova → Instead of updating every 15 minutes, Cova could push real-time inventory changes.