Balancing Totals in Cova

Modified on Mon, 18 Nov at 10:21 AM

Best Practices

How to handle Buddi orders that were not received in the POS

[#1] If the order is still in the Cova POS Orders section but does not show a “PAID” status:

Go ahead and ring the order out using 'Cash' as the payment method. Be sure to ring it out using exact change.
Make sure to note the invoice number.
Once the transaction is completed, log into your Hub and go to Analytics -> Reports -> Invoice Report
Run the invoice report for today and click on the invoice number to pull up the invoice in a separate tab.
In the top-right corner of the screen under Tools, choose the 'Modify Payment Type' option.
Change the payment type to whatever the customer used (i.e. 'Debit' or 'Visa').

[#2] If the order never made it to the Cova POS but it processed in Buddi:

Find the invoice in Buddi.
Build the order in Cova and ring out the order immediately, using 'Cash' as the payment method. Be sure to ring it out using exact change.
Make sure to note the invoice number from Cova.
Once the transaction is completed, log into your Hub and go to Analytics -> Reports -> Invoice Report
Run the invoice report for today and click on the invoice number to pull up the invoice in a separate tab.
In the top-right corner of the screen under Tools, choose the 'Modify Payment Type' option.
Change the payment type to whatever the customer used (i.e. 'Debit' or 'Visa').

Furthermore, you can check your payment processor reports to verify that a transaction has been successfully processed.

Troubleshooting with Cova

When inquiring Cova about a specific order, they'll need the Cova Receipt Number (if available) and the GUID (also known as 'External ID' in Buddi).

To obtain these details:

Go to the listing in the Order Queue.
Scroll down to the INTEGRATION DETAILS section: