[RESOLVED] Paid Orders Delayed or Not Appearing in Cova POS

Order Syncing Integration Issue Resolved

Last Updated: February 7, 2026 at 1:59 PM PST

Starting this morning, Cova experienced a system-wide service disruption that temporarily impacted order services, including online orders coming in from integration partners like Buddi. 

During this time, some paid orders may have appeared stuck in a pending state or delayed in syncing to Cova.

What this means for Buddi x Cova users:

• In most cases, payments were still successfully processed, even if the order did not immediately appear in Cova.

• Once Cova services recovered, affected orders typically synced automatically as backlogged events were processed.

• In some cases, a manual retry or refresh may be required after services are restored.

Current Status

As of 12:37 PM PST today, Cova has confirmed that "all services have been fully restored at this time."

Your systems should be operating normally now. Orders affected during the outage window are expected to process and appear in Cova following recovery.

What to do if affected orders are still not pushing through to Cova:

In Cova:

• Allow time for the order to sync now that services are restored.
• Try signing out of your POS terminal and sign back in

In Buddi:

• If an order remains stuck after recovery, check the listing in the Admin Portal > Order Queue. Click on the 2-arrow button: 'Sync Integration Details' to push the order through manually and get a live status update from Cova.

In your Payment Processor:

• Confirm payment status directly in your payment processor dashboard to verify settlement.

Need more help?

If you continue to notice order issues after Cova’s recovery, reach out to support@covasoftware.com (Cc. support@buddi.io) with details and we’re happy to investigate further with Cova.

- The Buddi Team