How to Enable and Use e-Transfer Lite

What is e-Transfer Lite?

e-Transfer Lite allows your customers to pay for online orders using Interac e-Transfer. It’s a simple, secure, and low-cost payment method that’s trusted by Canadians.

Benefits of e-Transfer Lite

• Low or no fees for receiving payments, depending on your bank plan.
• Secure payments with no chargeback risk.
• Keeps data within Canada, appealing to privacy-conscious customers.

Instructions
Step 1: Enable e-Transfer Lite

1. In your admin dashboard, go to Settings > Online Menu: Payment.
2. Under Interac e-Transfer Lite, toggle on Interac e-Transfer Lite.
3. Enter the email address where you want to receive payments.
4. Select if your account has Auto-Deposit enabled:
   • If Yes, no security question is needed.
   • If No, a randomly generated security question and answer will be provided to each customer at checkout.
5. Add Optional Notes to display on the customer’s order confirmation page (e.g., payment processing times or special instructions).
6. Save your changes.

Step 2: Customer Checkout Experience

1. Customers will see e-Transfer as a payment option at checkout.
2. When selected, they’ll see a message explaining they will get step-by-step instructions on the next page.
3. After placing their order, the Thank You Pagewill display:
   • Total amount due
   • The email address to send the e-Transfer to
   • (If needed) Security question and answer they need to provide
   • Your custom notes

Step 3: Confirm Payment in Order Queue

1. In the Order Queue, new e-Transfer orders will show as Pending.
2. Open the order details to view the security answer (if applicable).
3. When you’ve confirmed the payment has arrived, click Confirm e-Transfer Received.
4. This updates the order to Paid and triggers a confirmation SMS/Email to the customer.
    

Guide: How to Set Up Interac e-Transfer Autodeposit
 

Customer Notifications

Once you confirm the payment, your customer will automatically receive a message:

SMS Example:
Hi [Customer Name], this is a confirmation that we’ve received your e-Transfer. Thank you!

Email Example:
Hi [Customer Name],
This is a confirmation that we’ve received your e-Transfer payment. Thank you for your order!
 

Important Notes for Retailers

• The name on the e-Transfer must match the name on the order.
• Customers can access a unique URL (valid for 24 hours) to revisit their order confirmation page if needed.
• Customers will see your custom notes along with the payment details, helping reduce confusion and payment delays.

FAQ

Q: How long does it take to receive an e-Transfer?
A: Transfers typically arrive within 30 minutes but can take longer if Interac flags them for additional review.

Q: Can customers cancel an e-Transfer?
A: Customers can cancel a transfer if it hasn’t yet been deposited. If auto-deposit is enabled, cancellations are not possible.

Q: What if a customer forgets the security answer?
A: The security answer is displayed to your staff in the order details, so you can easily assist customers if needed.

Q: How do I set up auto-deposit?
A: It is set up through your financial institution's online banking service. The process is fast and simple.

• Here is a guide on How to Set Up Interac e-Transfer Autodeposit.