How to Process Refunds

*** Refunds of PAID online orders is a 2-step process ***


  1. Refund the order in the Order Queue (Buddi) or Merrco Dashboard to put the funds back to the customer's payment card.
     
  2. Refund the order in your POS to re-stock the inventory.



Article: Refunds (Overview)


How to issue a refund in Buddi:

  1. Log into the Admin Portal (using an Admin Account) > go to the Order Queue
  2. Locate the order > click 'Refund Payment'
  3. If it goes through, you will get an Authorization Number; you can provide this to the customer.



How to issue a refund in Merrco:
  1. Log into Merrco Dashboard > go to 'Reports' > submit a Search
  2. Find the order via the Merchant Transaction ID or last 4 digits of the payment card
  3. Click to view the details
  4. Complete the payment refund.
     
Notes:
  • A transaction can either be batched or pending. This determines whether the refund can be completed in Buddi or not. Refunds can always be processed in your Merrco Dashboard.
     
If the transaction has been batched, you can issue the refund either in Buddi or in Merrco.
If the transaction is pending, the refund can only be processed in Merrco.


  • Once batched, it could take up to 10 days for the funds to appear on the customer's credit card statement.