Your delivery fee needs to be associated with a Non-Stock SKU in Cova to ensure POS communication with Buddi. The price for this SKU should be set to the highest amount associated with your delivery fee.


The first common issue is having the incorrect Cova Product ID entered in the Buddi Admin Portal > Store Settings > Online Menu: Delivery.


This would interfere with how delivery orders are communicated to Buddi from Cova.


Oftentimes the product SKU (ex. U23NFAHV) or UPC is entered in there, which was incorrect. It is usually a much longer string of letters and numbers, such as a267e02a-9a97-414c-93f8-f7c258bb8f7f


This value is pulled from your Cova Catalog, in the 'slug' of your Delivery Fee product listing URL.


Video: How to retrieve the Cova Product ID from your Cova Catalog



A second common issue is having the wrong delivery fees set in Buddi or Cova. The numbers should match; the price for the SKU should be set to the highest amount you would charge for your delivery fee.



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Setting up Delivery with Cova


The first step is to reach out to Cova directly at 1 844 667 2682 (ext. 1) to initiate the setup. They will walk through the steps on how to set up a Non-Stock SKU in Cova and ensure that your delivery function is turned on.

 

The delivery fee needs to be associated with a Non-Stock SKU in Cova to ensure POS communication with Buddi. The price for this SKU should be set to the highest amount associated with your delivery fee.


Here is some documentation to help you prepare for your call with Cova: https://support.covasoftware.com/hc/en-us/articles/360044904451-Creating-a-non-stocked-product-in-Cova


After this has been completed, email support@buddi.io if you would like help with entering the Cova Product ID into Buddi.