The most common issue is having the incorrect Cova Product ID entered in the Buddi Admin Portal > Store Settings > Online Menu: Delivery.
This would interfere with how delivery orders are communicated to Buddi from Cova.
- Your delivery fee needs to be associated with a Non-Stock SKU in Cova to ensure POS communication with Buddi.
- The price for this SKU should be set to the highest amount associated with your delivery fee.
- Oftentimes the product SKU (ex. U23NFAHV) or UPC is entered in there, which was incorrect. It is usually a much longer string of letters and numbers, such as a267e02a-9a97-414c-93f8-f7c258bb8f7f
This value is pulled from your Cova Catalog, in the 'slug' of your Delivery Fee product listing URL.
Video: How to retrieve the Cova Product ID from your COVA Catalog
A second common issue is having the wrong delivery fees set in Buddi or Cova. The numbers should match; the price for the SKU should be set to the highest amount you would charge for your delivery fee.
- Tax Settings in Buddi are configured in the Admin Portal > Store Settings > Tax Settings
Article: Setting up Delivery in Buddi for COVA Users
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