Quick Guide to Manage Incoming Buddi Orders

For further details on this topic, refer to this article: Buddi Order Fulfillment.

Handling Buddi Orders
General Process

1. An order appears in the Admin Portal > Order Queue.
   • Status will say INCOMPLETE.
     
     
2. Staff clicks on the order to bring up the order details.
   
   
3. Staff gathers the product and sets it aside for the customer in a designated area of the fulfillment room (keep unpaid and paid orders separate).
   • UNPAID order: staff places a small notepaper on top of the order with the customer's name.
      
   • PAID order: staff goes to the POS to pull up the order, print out the official receipt under sales/order history, writes the customer's name on it, and places it on top of the order.
     
     
4. Staff goes into the 'Order Queue' and uses the drop-down to select READY FOR PICKUP. This notifies the customer (via text or email) that the order is ready for pickup now (even if it is before their scheduled pickup time).
   
   
5. Customer comes into the store to pick up their order. Staff checks his/her ID (if applicable based on discretion of age). Payment is taken if the order is unpaid.
   
   
6. Customer receives their receipt and products.
   
   
7. Staff goes into the 'Order Queue' and uses the drop-down to select COMPLETED. This finishes the transaction in Buddi.