Tips Setup

Getting Started
 

Step 1 Configure Tips SKU in Cova

Follow the steps in this article to Create a Non-Stock Product in Cova.

• The price for this SKU should be set to the highest amount that you are willing to receive as a tip. It is basically a limit, so to play it safe, you can always set it high to ensure that you can receive any larger tips (e.g. $100).
   
• If you are unable to create the product, you can reach out to Cova at 1 844 667 2682 (ext.1); they can walk you through the steps.
   

This is similar to the process of Setting up Delivery for COVA Users. Note: if you are using both features, create a separate Master Product for each SKU: one for Delivery and one for Tips.

Step 2 Configure Tips in Buddi

1. Sign in to the Admin Portal > go to Store Settings > Online Menu: Payments
2. Checkmark 'Allow customers to tip on orders for this store'
3. Enter three 'Default Tip Amounts' to display at the checkout screen (e.g. 10%, 15%, 20%)
4. Copy the Cova Product ID from the Tips SKU in your COVA Catalog
   
   Video: How to retrieve the Cova Product ID from Cova (optional; we can help you with this).

Notes:
We have occasionally observed instances where taxes were incorrectly applied to Tips in Cova for Buddi orders. Action is required to ensure that the order totals match between Buddi and Cova.

• The queue would display something like this: "Message from Cova: The payment accepted could not be accepted because [$] is the expected payment amount."
• Article: Taxes incorrectly charged on Tips (Cova)