Tips Setup

Getting Started

1. Configure Tips SKU in Cova
2. Configure Tips in Buddi
   

Step 1: Configure Tips SKU in Cova

Follow the steps in this article to Create a Non-Stock Product in Cova.
 

• The price for this SKU should be set to the highest amount that you are willing to receive as a tip. It is basically a limit, so to play it safe, you can always set it high to ensure that you can receive any larger tips (e.g. $100).
    
• If you are unable to create the product, you can reach out to Cova at 1 844 667 2682 (ext.1); they can walk you through the steps.
    

NOTE: The Non-Stock SKU in Cova is required to communicate sales containing tips (POS x Buddi).

This is similar to the process of Setting up Delivery for Cova Users. NOTE: If you are using both features, create a separate Master Product for each SKU: one for Delivery and one for Tips.

Step 2: Configure Tips in Buddi

1. Sign in to the Admin Portal > go to Store Settings > Online Menu: Payments
2. Checkmark 'Allow customers to tip on orders for this store'
3. Enter three 'Default Tip Amounts' to display at the checkout screen (e.g. 10%, 15%, 20%)
4. Copy the Cova Product ID from the Tips SKU in your COVA Catalog
   
    

Video: How to Retrieve the Cova Product ID (optional; we can help you with this)

Notes:

• We have occasionally observed instances where taxes were incorrectly applied to Tips in Cova for Buddi orders. Action is required to ensure that the order totals match between Buddi and Cova.
  • The queue would display something like this: "Message from Cova: The payment accepted could not be accepted because [$] is the expected payment amount."
    
    
  • Refer to the guide below to fix the issue.

Fixing Taxes Incorrectly Charged on Tips (Cova)

If taxes are being charged on Tips like most of your other products, you’ll need to adjust your tax settings in Cova to solve the issue. This ensures that the order totals match between Buddi and Cova and allow the sale to be tendered in the POS.

The queue would display something like this: "Message from Cova: The payment accepted could not be accepted because [$] is the expected payment amount."

How to Create a ‘No Tax’ Category in Cova:

1. Go to the Tax Categories page (https://hub.covasoft.net/#TaxSetup/categories) in the Cova Hub
2. Create a new tax category called 'No Tax' or something similar
3. Assign NO taxes to this new tax category
4. Assign the Tips product/SKU to this new tax category

Cova has a help article on how to assign products to specific tax categories:
https://support.covasoftware.com/covasupport/s/article/How-to-assign-Taxes-to-Products

Please follow the instructions on that page. Once you make this product as non-taxable in Cova our software will stop applying taxes to it. This will prevent order total mismatch between Buddi x Cova.

How to Tender a Buddi Sale in Cova with Mismatched Totals:

1. Go to the Order console in Cova POS
2. Tap on the affected order
3. Tap on the ‘Edit’ button (at the bottom)
     

From there, the Cova system should re-apply the tax rules and remove the taxes from the Tips product. In that case, the amount paid via Buddi should match the total in Cova and you should be able to ‘Confirm & Tender’ the order in the POS.