Finding Products in Buddi

Searching by UPC

• Buddi's database (Product Catalog) needs to have a matching UPC with your POS catalog (for a product to sync).
• Our team actively works toward adding product content on a daily basis. However, sometimes a product is still very new into the market and hasn't been added to our database yet.
• You can search for the product by UPC in Buddi's Product Catalog; if it comes up, then it means that it has been added to our database.

How to Search for Products in Buddi:

1. Sign into app.buddi.io as an Admin > go to 'My Menu'.
   
2. Select 'Product Catalog'.
   
3. Type in the Product Name (or keywords); or
   Copy + paste the UPC from your POS
   
4. Click on the little Barcode icon to see any identifiable UPCs in our database.
   
5. If available, cross-reference the UPC in Buddi and the product's physical label.
   
   

If a Product is Missing in Buddi (UPC doesn't exist) or has Inaccurate Info...

• Please send relevant product details to support@buddi.io:
  • Product Name
  • LP / Brand
  • Variant (grams, pieces, etc.)
  • UPC, which could be 12 digits long;
    14 digits, if led by two zeroes ('00'+12 digits);
    11 digits, if led by three zeroes ('000'+12 digits); or
    13 digits long.

NOTE: You can choose to take a photo of the physical product label OR type out the details. 

How it works: Integration Sync Cycles

• Buddi's integration with your POS works in cycles. This means that product content updates made in your POS will not show in Buddi right away. It would show in the next sync cycle (max 60 minutes).
   
• In the Admin Portal > 'My Menu' page, look under 'Last Content Sync' to see when the last sync cycle kicked in.
  
  
• Click on 'Sync New Products' under Force Sync to speed up the process.