Processing a Buddi Order Manually in the POS

Greenline Users

If you encounter a situation where a PAID Buddi order isn't showing up in Greenline, you will need to complete the sale in the POS. Processing the order manually will ensure balanced totals.

The process below allows you to complete the sale in Greenline but not transmit the sale to the payment processor again.

Instructions:

1. Sign into your payment processor dashboard to check the report for this transaction.
   Was the payment processed? If so, write down the Authorization Number.
    
2. Pull up the order in Buddi. Use it as a reference to build the same order in your POS.
      
3. After adding the items, click the green 'Charge' button > select Payment Processor.
    
4. Confirm the correct total and select the 'Green Check Mark'
    
5. Click on the light grey receipt icon.
    
6. Enter the Authorization Number from your payment processor dashboard and click 'Submit'.