Order Fulfillment with TechPOS : Buddi Support Portal

This guide explains:

When a customer places an online order through Buddi:

The order is sent to the POS > 'BUDDI ORDER'.

This section displays new orders that come in from Buddi, and this is where you prepare the orders:
Once the order is prepared and scanned, the online order will no longer show there as it has been prepared already.
It will then create a POS order. The POS order will have an option to print the receipt once you have completed the order.

NOTE: Retailers should manually mark orders as complete or fulfilled in their POS workflow.

Viewing Online Orders

If you would like to view ALL online orders, go to 'Menu' > 'Web Menu' > 'Online Order List':

From the list, it will show all the online orders where you have the option to view or print:

Viewing the order will provide more information including the member information, and the generated POS order number:

If an order doesn’t appear in TechPOS:

Order shows 'PAID' in Buddi: Confirm in your payment processor dashboard to verify that the payment actually went through. Contact your payment processor if you are unsure.
Check Admin Portal > Order Queue > click into a listing > scroll down > see 'INTEGRATION DETAILS' section for any error messages.
Notify Buddi with the affected Order ID.
Try placing a new test order - if the second succeeds, the issue was likely temporary.

Best Practice

✅ DO:

Don’t assume the order was received in TechPOS just because the customer completed checkout → always verify in your POS and if applicable - payment processor.
Match tax settings and delivery fees between Buddi and TechPOS to avoid reporting discrepancies or failed orders.
Use unique UPCs for all in-stock products → invalid product IDs can cause order rejections.
Manually mark orders as complete or fulfilled in the POS.
Use Buddi's Order Status dropdown to send notifications to customers throughout fulfillment.

❌ DON’T:

Don’t assume an order made it to TechPOS if there’s no error showing in Buddi → check your POS directly to confirm it was received.
Don’t allow online orders to be placed if you notice persistent cURL or POST errors in the Order Queue → it means the order did not successfully sync to TechPOS due to a server issue on their side. This is especially important if you are accepting online payments.
Don’t expect Buddi to show live status updates from TechPOS → Buddi does not sync order progress or fulfillment changes from your POS.
Don’t mismatch delivery fee values → if the fee in TechPOS doesn’t match what Buddi sends, the POS may reject the order or apply the wrong total.
Don’t create cloned products or use duplicate UPCs → This can cause sync issues.
Don’t assume tips or service charges will sync unless enabled in both TechPOS and Buddi → these are often not mapped by default.
Don’t ignore a partially filled or cancelled order → if an item fails to sync but payment was collected, you’ll need to manually refund or adjust the order.