Adding a Custom Pickup Message at Checkout

Tell customers what to bring and what to expect when they pick up, with a short message at checkout.

Overview: What the 'Custom Pickup Message' does

The 'Custom Pickup Message' shows to customers at checkout when they choose Pickup. Use it to give instructions, reminders, store policy, and ID verification notices.

The default message:

• "Please pay and pickup your order in store."

How to edit the message

To change the message:

Admin Portal > Store Settings > Online Menu: Configuration > find 'Custom Pickup Message' > type your message > click 'Save'.

 
Ideas for what to include

Keep the message short and put the most important requirement first. Below are ideas to adapt, with examples you can use as a starting point. Copy it, then replace anything in [square brackets] for your store.

The following are just examples you can use.

Use the Custom Pickup Message to provide instructions, reminders, store policy, contact info, etc.

Payment + ID Checks:

• If you do not have a Custom Pickup Message entered, the default message will show: "Please pay and pickup your order in store."
   
• Who can pick up:
  • e.g. "Valid government-issued photo ID is required for every pickup."
  • e.g. "The person who placed the order must be the one to pick it up."
     
• If you have online payments enabled: 
  • e.g. "If your order is prepaid, please bring the payment card you used."
     
  • e.g. "If your order is prepaid, the name on your order MUST match your ID and payment card, and you must be present for pickup. Please have your ID and payment card ready. Orders will be cancelled and refunded if you can't show this to staff upon pickup."
    
    
  • e.g. "Your name must match your payment card, and it must be presented upon pickup."
     

Timing:

• e.g. "We will message you when your order is ready. Please allow [X minutes]."
  
• e.g. "Orders are held for [X hours] after they are ready."
• e.g. "Delivery orders placed before 5:00pm will be delivered on the same day."
    

Questions:

• e.g. "Have questions about your order? Call us at [phone number]."

Items that are unavailable or unclaimed:

• e.g. "If an item is unavailable, we will contact you before making any changes."
• e.g. "Orders that are not picked up within [X hours] may be cancelled and refunded."

Store Policy:

• e.g. "All sales are final."

TIP: To see how your message looks, open your online menu, add an item, choose Pickup, and go to checkout as a customer would.

Where else customers see pickup details

• 'Subtle Place Order Text' appears below the 'Place Order' button on the checkout page. It is blank by default and works well for a last-minute/important reminder, for example "All orders subject to ID verification". You edit it on the same Online Menu: Configuration page.
   
• The 'Order Ready for Pickup' message is sent when staff mark an order as 'Ready'. Edit it in Online Menu: Messages.

Article: Adding a Custom Delivery Message at Checkout

Article: Configuring Your Online Menu

Article: Customer Notifications