Buddi Support Portal

Order Fulfillment Process (General)

Receiving the Order:

1.  An incoming order will be marked as 'INCOMPLETE'.

2. Review the order by clicking on it to display all relevant details.

Preparing the Order:

3.  Assemble the ordered items and place them in a specific area within the fulfillment room, separated by payment status.

UNPAID orders: Attach a note with the customer’s name to the order.

PAID orders: Retrieve the order via the POS, print the receipt from the sales/order history, annotate the customer's name, and place it with the order.

Notification for Pickup:

4.  Update the order status to 'READY FOR PICKUP' in the queue. This action triggers a notification to the customer, indicating that their order is ready for collection, regardless of the prearranged pickup time.

Customer Pickup:

5.  When the customer arrives, verify their identity and process any outstanding payments.

6.  Hand over the receipt along with the purchased items.

Completing the Transaction:

7.  Conclude the process by marking the order as 'COMPLETED' in the 'Order Queue'.

Access & Notifications:

• Log in to the Buddi Admin Portal using your General Staff credentials provided during onboarding.
• Navigate to the 'Order Queue' on the left sidebar upon signing in.
• Ensure this screen is always open and the volume is on to receive audible alerts for incoming orders.

Order Details:

• Click on an order to view its details including the order time, scheduled pickup, customer contact information, item summary, and total cost breakdown.
• For paid orders, additional information like payment status, card details, and processor ID will be shown, as well as customer notes for delivery orders.

Updating Order Status:

• Use the dropdown menu in the top-right of an order to update its status as it progresses through stages: Incomplete, Ready for Pickup, and Completed.
• Remember, changing an order to 'Ready' will automatically notify the customer via email or SMS.
• Payment status does not automatically update in the Order Queue.
• Changes to order status Buddi do not communicate to your POS system.

Processing Orders:

1. When an order arrives, its status will be 'INCOMPLETE'.
   
   
2. Gather the products, set them aside, and differentiate between unpaid and paid orders.
   
   
3. Update the order to 'READY FOR PICKUP' once set aside, which notifies the customer.
   
   
4. Upon customer arrival, verify their ID if needed, take payment for unpaid orders, and hand over the receipt and products.Finally, update the order status to 'COMPLETED'.

Recommendations:

• Use a dedicated computer or device for the 'Order Queue' to efficiently manage orders.
• Manage incoming orders in the Buddi system, even though they'll also appear in your POS. It's a great way to access and verify order details.
• Paid orders appearing in Buddi but not in your POS:
  • Admin: Verify the payment by checking the transaction history in your payment processor account.
  • Once you've confirmed the funds have been received, manually enter and finalize the sale at your POS terminal. Select 'Online Payment' as the payment method.