Syncing Cannabis Inventory from Greenline

How the Integration Works

If you are using Greenline POS, inventory can seamlessly sync into Buddi. You do not have to manually import/export cannabis products into our platform.

Once the integration is enabled in Buddi, live inventory will sync into the menu (if you have products in stock).

• Cannabis product listings in your Buddi menu come preloaded with information (such as photos, LP/brand, variant, description, and cannabinoid content). The content is auto-populated from our database.

NOTE: We do our best to catalog content for products however we cannot catalog information on every cannabis product that exists due to the sheer number of them.

Retailers can customize or add missing content as needed: Go to Admin Portal > My Menu, select a product that needs content, and add in the missing information.

• Accessory products can also auto-sync into Buddi, but they operate differently than cannabis products.
  
  Article:  Syncing Accessories into Buddi (Greenline users)

Requirements for Products to Sync

1. The POS integration must be activated in both systems.
2. These product details must be entered in your POS catalog:
   1. Barcode (aka UPC code)
   2. Price
   3. Inventory count

Article: Where to Enter the Barcode in Greenline

Troubleshooting: When Products Are Not Syncing

Are there any missing product details?

• Ensure that your in-stock product has a UPC and Price entered in the POS catalog.

Has your integration been enabled by Buddi yet?

• Retailers in onboarding phase: We typically enable it on our end once you have received your first cannabis shipment and completed your purchase order. Just let us know.
   

Are the two Buddi blocks toggled ON in your Greenline dashboard > Integrations page?

• This activates the integration with Buddi on Greenline's end.
  

Are the UPC codes entered correctly into your POS?

• Check the UPC in your POS catalog and cross-reference it with the physical product label or Buddi's product catalog in 'My Menu'.
   

What do UPCs look like?

• Generally, Buddi is looking for 12 digit UPC codes in your POS. It can be easily mistaken with SKUs; they are not the same thing.
• UPCs can be 14 digits long if there are two leading zeros in the front '00').
• The string of numbers is also found on the product label, right after the '00'.
  
  

Is there inventory for the product?

• Check the inventory count in your POS. Complete your Purchase Order once you've counted new inventory.

 
 Is the system waiting for the next sync cycle?

• Keep in mind that product content updates take time to sync into Buddi.
• To speed up the process, click on 'Sync New Products' in 'My Menu':
  

NOTE: The 'Last Content Sync' function in 'My Menu' indicates when the last sync cycle kicked in: ## minutes ago. Refresh the browser to see the updated time.