Cannabis Product Syncing with TechPOS

Modified on Thu, 12 Jun at 12:01 PM

Once your TechPOS integration is active, cannabis products will sync automatically to Buddi — no manual import/export required.

Requirements for Products to Sync

The POS integration must be activated in both systems.
These product details must be entered in your POS catalog:
1. UPC code
2. Price
3. Inventory count

NOTE: Only in-stock products with valid UPCs will appear on your menu.

How the Integration Works

Cannabis Products

Once your TechPOS integration is active, cannabis products will sync automatically into your Buddi menu — no manual import/export needed.

Buddi pulls the following from TechPOS for each in-stock cannabis product:

Field	Syncs Automatically	Notes
Product Name	✅	Sourced from TechPOS
Price	✅	Set in TechPOS
UPC / Barcode	✅	Must be 12–14 digits
Inventory Count	✅	Only in-stock items will appear
Product Content (including Product Name, LP/Brand, Description, Variant, Units, Strain Type, images, THC/CBD/CBN/CBG, Original Province, Growing Method, Flavours, Terpenes, Ingredients)	✅	Pulled from Buddi’s internal database, not from TechPOS

Where does cannabis product content come from?

Cannabis content (like photos, descriptions, brands, and cannabinoid info is auto-populated from Buddi’s internal product catalog, not from your POS.

Source
Description
TechPOS Provides inventory, price, and UPC
Buddi Matches UPC to our product catalog and fills in content

Source	Description
TechPOS	Provides inventory, price, and UPC
Buddi	Matches UPC to our product catalog and fills in content

NOTE: We do our best to catalog content for products however we cannot catalog information on every cannabis product that exists due to the sheer number of them.

Retailers can customize or add missing content as needed: Go to Admin Portal > My Menu, select a product that needs content, and add in the missing information.

Best Practice

✅ DO:

Complete your purchase order before requesting integration activation.
Use ‘Sync New Products’ in Buddi to refresh your menu faster.
Check UPCs match the barcode printed on product packaging.
Use the 'Product Catalog' tool to search for exact UPCs in our database.

Finding a UPC in Buddi:
1. Go to the Admin Portal > 'My Menu' page > click on 'Product Catalog'
2. Search for a product by name.
3. View + copy the UPC by clicking on the Barcode icon.

❌ DON’T:

Don’t edit all cannabis product details in TechPOS — not everything will be reflected in Buddi.

Only following will sync into Buddi from TechPOS (cannabis products):
- Price
- UPC
- Inventory Count
- Exact THC/CBD *must be enabled by our team to work*
Don’t use duplicate or placeholder UPCs like 000000000000.
Don’t refer to the scannable barcode as the UPC without verifying → it may contain extra digits and won’t match Buddi’s catalog as we use exact UPCs.
Don’t forget to click Save when editing content in Buddi.

⚠️ Common Pitfalls to Avoid

Expecting product images or descriptions from TechPOS to appear in Buddi
Using SKUs instead of UPCs, or invalid UPC formats
Forgetting that only in-stock products sync
Assuming syncs are instant (they run on cycles unless manually triggered)