Cova Pay Overview

Getting Started

If you’re already setup with Cova Pay in-store and would like to add your Buddi-integrated store, contact your Cova Pay Admin at covapay@covasoftware.com and CC Buddi Support at support@buddi.io.

In the email, please provide the menu page URL. Cova will add it to their allow-list.

Once you've been informed by Cova that your account is now configured to accept online payments you can reach out to us (Buddi) and let us know. We'll enable payments for you and get you to run a test payment.

Refunds

Refunds cannot be processed through Buddi. To process a refund, it must be done in-store on the Cova Pay terminal as a standalone refund (accessible via the Transactions menu on the terminal). 

Notes:

• The Order Reference number is a randomly generated number prefixed by BUDDI (example: BUDDI-123412341234). This number appears in the Buddi queue, and it appears within Cova Reporting in place of the ‘Receipt Number'. It does not appear in the Cova POS.
  
  
• Payment details (card type, last 4 digits, etc) are not displayed in the Buddi Order Queue, but can be viewed in the Cova Hub > Payment and Settlement details report.
  

  NOTE: To verify the last four digits of a payment card, staff should note the numbers ahead of time so they can be referenced with the physical card when the customer comes to pick up their order. A good place to write this down is on the store's copy of the printed POS receipt.

• Tipping can be configured in Buddi. However, the tips will only appear in the Cova Pay reports and not in the Sales-based reports in Hub (such as the End-of-Day Report).
  
  
• Additional info is found in this guide: Buddi's Integration with Cova Pay